"Nobody's home or Nobody Cares"

Just do not reply to sales inquiry emails. Sent several over 3 weeks and not one response and this was about a £400+ gun. If they can't be bothered to respond to that I will buy this elsewhere.

"I ordered a Galaxy G6 gun"

I ordered a Galaxy G6 gun and as expected it arrived promptly and well packaged. Unfortunately it was defective. It would not cock or fire.I wrote an e-mail to the firm and eventually received a reply to the effect that they were sending me a replacement. This arrived today 14th of June 2018. Although there were problems I would deal with this firm again in view of the good treatment I received from them

"Fake Company!!! Scumms!!!!!"

I ordered a gun for my son. He spent his pocket money . After over a week no delivery . I emailed them where is the order . Straight away emailed me back .. it’s out of stock. Please look on our website we offer you 10%discount!! I emailed them back that we are not interested to pay three times more for gun so please refund the money !!i sent 4 emails!! No respond!! The phone is off!! Facebook website won’t aliud you to leave feedback !!! Stay away from this website !!! This company must be fake !! Take your orders and money and that’s it!!!

"Very good site cheap site"

Very good site

"I recently purchased some airsoft guns …"

I recently purchased some airsoft guns they came in great quality. within 3 days I received them the gun work fantastically and will use this site again.

"Cowboy traders of the airsoft market"

TLDR VERSION at the bottom

After purchasing a GBB M9 with spare magazine on next working day delivery, I had my order left as "advised" for 3 working days, until I called them up. It took several hours (as it has been each call, every day for the past week) to get through. Once I did get through it took a couple "we'll call you back" comments to finally get a slight nudge of information on my product - every time I had to call THEM back. I was then eventually told that the manager had to be in to deal with my problematic product (bearing in mind we're now on day 4 here of my "next working day" delivery).

In the meantime I had communication with the parcel company who could confirm that they weren't given a parcel. After a short talk with the manager, who was fortunately (but very unfortunately in the position of working for this company) very helpful in offering me a replacement product. He blamed the latency on short staff and informed me my product hadn't been sent because it was missing a magazine and the spare magazine was out of stock. Once I eventually received the REPLACEMENT product it arrived BROKEN. I have since tried to call them several times again and have eventually given up as they are not picking up their support line phone. I have now sent my replacement gun off to DEFCON AIRSOFT to be repaired. Roughly £85 wasted on these cowboy traders.

TLDR version; Cowboy traders of the airsoft market, don't waste your time. I suggest going to buy at a trusted source like: Defcon airsoft, Patrolbase, Socom tactical...

"DO NOT USE THIS COMPANY !!!!"

DO NOT USE THIS COMPANY !!!!
what a shambles
firstly .... the gun i ordered for my sons birthday arrived with parts missing i.e no scope and no torch . I rang up to ask where they were to be told that a technician had to open another box to see if they should indeed be in the box sent to me and that i would be contacted to let me know what they were going to do about sending me the missing items......they never bothered .......i left it a few days and after very little use of the gun i realised it was faulty , so once again i rang the " help line " to be told that the missing parts were due to be sent to me that evening ( really ) i explained not to bother because the gun was faulty and i wanted to send it back , she arranged for a courier to pick it up the next day as it was a known fault with the gun i had bought ....why sell it then ??
anyway gun was returned and after a few more days i rang them , despite being told they would contact me , to be told a technician needed to test the gun , presumably to find the known fault and that i would be informed of their results .........no phone call
getting a bit fed up of being messed around i tried to ring all day thursday 18th may but nobody answered the phone ...a little strange for a helpline then again all friday still no answer , so after countless phone calls and unanswered emails i contacted paypal who very promptly gave me a full refund .
DO NOT USE THESE PEOPLE .........THEY ARE SCAMMERS

"Another faultless transaction from …"

Another faultless transaction from OnlyBBguns. Gun arrived this morning, updated at every step. 5 star plus.

"Customer Service Terrible"

Ordered an M4, after about 1 week it didn't arrive so i rang up to be told that the gun was out of stock. They then sent me a P90 which had a broken barrel and had obviously had an attempted repair, the glue was still fresh. It took ages to get a replacement and they didn't refund postage although they said they would.

"Very poor returns service"

Finally received a refund( not inc returns postage charge ) 5 weeks after returning faulty goods which had arrived in a damaged box.
Took 4 phone calls on my part, with call backs from the company never received as promised.I suspect I would not have been refunded without badgering them. Will not use company again.