"SCAM SCAM"

I strongly advise against dealing with this company. My personal experience with them was terrible – I purchased a $719 bedframe, but not only did they fail to deliver it, they also provided a fake tracking number. Getting a refund proved impossible. The company's actions are unacceptable and can seriously impact people's lives. I've taken steps to report them to Fair Trading and have even hired a hacker to address the issue. It's essential to be sceptical of positive reviews, as they might be fake. My main goal is to ensure others don't go through the same ordeal, and I'm committed to preventing the company from operating in Australia. Be cautious and share this information to prevent others from facing similar problems.

"THIEVES! DO NOT BUY FROM THEM!"

HORRIBLE CUSTOMER SERVICE!
DO NOT BUY FROM THIS COMPANY!!!
Purchased 30th oct after being told it would take 2weeks.
2 months later and nothing.
I have honestly tried to contact them over 100 times. No one answers their phone ever, no response to txt or online msg. Emails are rare and state they want to help rhen they ghost you.
THIEVES! DO NOT BUY FROM THEM!!!

"I never write bad reviews but I am very…"

I never write bad reviews but I am very frustrated with this company.

I wish I looked at these reviews before I made any purchase.

They said they will send my items but the end of the week and I have followed up three times and have heard NOTHING.
I don’t understand how a company like this is still operating.

"If I could rate them a 0 I would but I…"

If I could rate them a 0 I would but I even think that isn’t low enough considering the experience I have had via their customer service. I paid $4000 for 2 bed frames back in September and after they received my payment have since ghosted me. They never reply to my emails, their phone number is either cut off or doesn’t ring and when I can finally get in contact with them they make promises they can never keep, miss deadlines or have short copy and pasted answers.

I was originally told the end of November, then the first week of December, then the following week another response saying their has been further delays and now I’m not even getting a response as to when this will be completed.

I have left voicemails and never received a call back, booked appointments for a phone discussion with someone which never called. This place is a scam and I am in constant panic that my $4000 has now vanished. I have no idea how this company is running and how they can treat people like this after taking their money.

After reading the other reviews it’s so disappointing this has happened to so many people I just want my money refunded. Please anyone else considering ordering something be warned STAY AWAY FROM THEM !!

"Scam"

Omg ! I m so frustrated with these ppl .i ordered bed from them more than a month ago. N yet haven’t received my bed. When I contacted them for refund . They kept me hanging for another month. I told them that I am gonna report them to ACC and they said they gonna refund my money. It’s been 3 weeks further n we are still waiting . It’s been 3 months . Caused so much stress and unnecessary time wasting chasing these fraud ppl around . They deserve 0 star but I can’t select that . Please don’t buy from them . Please report them . They are online fraud . They are not running businesses but a scam to steal money from ppl who want to save some money .

"ALL LIES - Including the replies! DON'T TRUST THIS COMPANY"

They replied to my initial post, stating they haven't received any communication from me. I'm willing to share the 12 emails and online messages I've sent inquiring about my order! Following my review, they apologised, acknowledged it was an oversight, and said they are resending my order. However, they have once again gone radio silent. PLEASE LODGE COMPLAINTS WITH CONSUMER AFFAIRS!!!!

"Getting worried. Wish I had read reviews first."

Wish I had read reviews first.
Placed order for upholstered queen bed frame on Dec 1. Paid through PayPal. The item was in stock.
Dec 14/15 sent emails, messages to both their landline and mobile....no responses at all.
Having read the reviews I'm getting really worried.
In my last message I asked for order cancellation and a full refund.

"Still waiting on order 2 weeks after…"

Still waiting on order 2 weeks after ordering from company. My daughters are sleeping on the floor.... poor response to queries and very vague responses

"Fantastic product, excellent customer service"

Ordered a gas lift bed frame after being scammed from a different company. Bedroom factory were genuinely a breath of fresh air, my bed frame was delivered in a decent timeframe (a little bit over estimated but it was during peak time so understandable). And when I got a little confused on putting it together the customer service team were incredibly lovely. Same thing when I lost the instructions and needed to take the bed apart and put it back together after moving. Couldn’t recommend them more frankly. An amazing quality product

"I didn't receive my purshase"

I never received my purchase. Provided fake tracking numbers and emails.
I tried to get in touch and ask for a refund but the company is no longer responsive.
Do not recommend