"Absolute diamond of a place!"

Wow, what a fantastic experience we enjoyed today at SEC in Lutterworth. My daughter is in the process of opening her first hair salon (MUSE in Harrogate). We found SEC on the web and called to arrange a visit. The young lady on the phone was very professional, helpful and knowledgeable. It was really refreshing to receive such great customer service. We arrived at their fantastic and state of the art showroom where we were met with a very warm welcome and a lovely “brew” after travelling down from Yorkshire. Julie, Megan and the whole team were absolutely superb in their help and advice regarding what was needed to furnish Millie’s salon. The range of products and various colours were extensive, and we were honestly spoilt for choice. After a few hours mooching around the showroom we compiled a “wish list” of products for Megan to produce the quotation. We all sat down, discussed the various options, and agreed on a price which was very fair and competitive bearing in mind the quality of the products. Honestly we couldn’t speak highly enough about the experience, so we would thoroughly recommend SEC without hesitation. Megan, Julie and the team, thank you for all your help and giving us such a lovely experience when we visited today. We look forward to furnishing the salon with your products when they arrive. Mark & Millie Dobby (MUSE Harrogate) 🤩🤩🤩.

"THIEVES!!! Avoid at all costs "

THIEVES! Avoid at all costs. I placed an order in January for 2 trolleys, and prior to placing, phoned up to explain the access to the property and check there would be no delays or problems. The lady checked with the delivery company and assured me there would not be. However, there was considerable delay and no communication of this. I have been requesting my money back (£800!) for nearly 4 months and the company are refusing to give it to me unless they deduct 25% for cancellation, despite the fact they did not deliver within given timeframe. Furious, appalled and currently £800 poorer!!!!!!

"Exceptional Service and Bespoke Solutions from Salon Equipment Centre"

As one of the Directors at Purity Salons, I am thrilled to share our experience with Salon Equipment Centre. Over the past few months, our journey in establishing our new salon has been significantly enhanced by their outstanding team. Their commitment to not just meeting, but exceeding our expectations, has been evident throughout our collaboration.

The level of professionalism and patience demonstrated by the team has been noteworthy. They have been incredibly friendly, approachable, and always willing to go the extra mile to ensure our needs are met. What truly sets them apart is their ability to create bespoke pieces of furniture, tailored precisely to our vision and requirements. This bespoke service has been a game-changer for us, enabling our salon to stand out with its unique and customised interior.

A special mention must go to Jade, whose expertise and customer-centric approach have made her a standout member of the Salon Equipment Centre team. Her guidance and support have been invaluable, and her dedication to our project has not gone unnoticed.

We are immensely satisfied with the service received, and it's clear that Salon Equipment Centre is committed to fostering long-term relationships with their clients. We look forward to continuing our partnership with them as Purity grows and evolves.

In conclusion, I highly recommend Salon Equipment Centre to any business in need of top-notch salon equipment and exceptional customer service. They are a true asset to the salon industry, and we are grateful for their contribution to the success of our new salon.

"Very professional"

I recently had the pleasure of experiencing exceptional service from Salon Equipment. From their prompt response to their wiliness to go over and beyond. I would highly recommend using them.

"Bad customer service"

We have ordered backwash unit and it was marked the item is in stock and will be delivered in 5-7 days. In 4 days I've contacted customer service and asked about date of delivery and they have asked me - but when do you want it? So looks like deliveries are being planned only after client calls and asks. We were also told that backwash unit will be left by our door outside and it will be delivered on a pallet. The company deals with beauty salon equipment. Majority of beauty salon workers are ladies and they leave heavy stuff just outside without offering some extra service. So I need to find somebody to come and take it inside and also to pay for pallet disposal too after. By the way, we've paid GBP 95+VAT for transport and looks like we'll need to pay GBP100-150 extra for taking goods in and disposal of the pallet. Hopefully the backwash unit itself will be ok...

"I am very sorry to write this"

I am very sorry to write this, but I have never encountered such bad customer service in the UK.

I bought a mirror, every day I had to ask for information when it would be shipped - no answer.

After informing that I wanted to cancel - I immediately received information about the next day delivery.

I was planning to buy the rest of the equipment for the new salon there, but I give up.

I do not recommend.

"A disaster, it all broke and we were left with nothing"

I bought 3 top of the range REM styling units, which arrived damaged, and were the wrong specification. I was offered £800 to keep the damaged and wrong spec REM styling units. This was never paid. I also bought 5 new electric backwashes. The enamel wore off the basin, the footrest arrived damaged, the motor gave out. Then one by one the remote controls stopped working, making them unusable. Salon Equipment Centre had to constantly repair the back washes and the electric chairs. Now they have run out of parts, we're stuck with 5 useless unusable backwashes and still damaged REM units. AVOID AVOID AVOID

"Fast delivery thanks good range of…"

Fast delivery thanks good range of products and helpful on the phone thanks

"So happy …"

So happy with my chairs,basins,mirrors and trolleys. I had a virtual tour which was so much help on making a decision on what I was after. Nothing was to much trouble with my questions. Jenny was really helpful putting my order through and Tracy was brilliant with all my enquiries and keeping me up to date with everything.

"I called very last minute looking for a…"

I called very last minute looking for a basin and chair for my home studio and Jade in the office was so helpful. I was after the copper Canterbury but was advised it wasn’t in stock so she done lots of digging for me and called me back with different options that would suit my colour scheme and be available to collect or deliver in my time frame. I couldn’t be more thankful to have the pieces in time! Jade was so kind and patient and the pieces that she found for me are absolutely y stunning!