"New customer and the onboarding process…"

New customer and the onboarding process has been some of the worst I have ever been through in my 20 plus years. Disorganized and we were giving an engineer not in our time zone that mad things very difficult. Also, the fact that we had to use google docs and it's not something we use.

"Want to cancel your service immediately"

I got charged 600+ dollars. I want to cancel that immediately. Your service is extremely bad. I’ve had it for many months now. Till now individual extension numbers could not be set up. While trying to call the US most of the numbers are unavailable because your number is shown as spam. I want to cancel it immediately.

"professional"

professional

"Not provide clear Information about the…"

Not provide clear Information about the text message. terrible service whenever I talk to the support helpline give me a different reason not give me clear and information I will not recommend this service

"Helpful customer service"

Helpful customer service. Doing well.

"Value and trust"

Our experience with RingCentral has been nothing short of a nightmare. From hidden fees to poor customer service, this company has demonstrated a complete lack of integrity and professionalism. Here’s a breakdown of the key issues we faced:
1. Hidden Fees and Abusive Charges
What began as a $700/month agreement quickly spiraled out of control. Without any authorization or explanation, our bill increased by 300%. Attempts to get clarity were met with vague responses and no accountability.
2. Forced Auto-Renewal
RingCentral employs a predatory practice of forcing auto-renewals. When we decided not to continue our business with them, we were slapped with an outrageous $9,000 fee. This is not only unethical but feels like extortion.
3. Poor Customer Service
Their customer service is one of the worst we’ve encountered. Every issue we raised was either ignored or met with excuses. Not once did they provide a satisfactory resolution to our concerns.
4. No Resolution to Billing Issues
We were left with no choice but to change our credit card information to stop them from making unauthorized charges. Even this drastic measure was necessitated by their inability or unwillingness to address the situation.

Conclusion:
We cannot recommend RingCentral to anyone. Their hidden fees, abusive billing practices, and unresponsive customer service make them a company to avoid at all costs. For a service that started at $700/month to escalate into a $9,000 fee for leaving—this is not how reputable businesses operate. If you’re considering RingCentral, save yourself the headache and look elsewhere.

"RingCentral is reliable and easy to use."

RingCentral is reliable and easy to use.

"Forced contract"

Forced contract, very difficult to change the voicemail.

"The overall value was not worth it…"

The overall value was not worth it compared to other providers.
I also have to mention that a big factor of our decision was because we were very dissatisfied with our Account Sales Executive. He speaks over me, lacks professional courtesy of listening first before talking - bordering on being condescending and bombarding with information.

"They deliver what they say they will…"

They deliver what they say they will consistently. I have yet to have a problem with the service and after shopping around their costs are very reasonable.