"Incorrect communication on contract…"

Incorrect communication on contract terms

"My phone calls get dropped when I use…"

My phone calls get dropped when I use Ring central.

"Did not solve the issue"

Did not solve the issue

"5 star"

Hi, Ring Central is the best app we used so far. Only thing that can be better is support. Definitely 5 star!

"Avoid at all costs"

I am writing this review as I have been on hold for over an hour waiting for help from their support team. RingCentral does not care about its customers in the slightest. For weeks (if not months) I have been having issues with their service, with no resolution.

"I have wanted to cancel for months"

I have wanted to cancel for months

"Not easy to cancel products after my…"

Not easy to cancel products after my company is not making any money.

"Awful and predatory"

Awful and predatory

"The person i worked with understood…"

The person i worked with understood just what we needed done and was able to complete the task quickly. The only problem i have is you guys have changed a lot of the terminology. I am an old school telcom guy worked for nortel and verizon for many years.

"WOULD NOT RECOMMEND - STEER CLEAR"

I started with Ring Central in the spring of 2020. While initially impressed with their features, it has been a negative experience since this time.

This post serves as a warning to future customers. My biggest gripe is that I signed up for a 2 year contract. When that contract expired, they renewed the contract for the ENTIRE TERM. In other words, I am locked in for another full TWO YEARS. This is frankly bad business practice. If you do sign up with Ring Central, make sure you do not agree to this auto-renewal. They do not contact you at the time of renewal. You are simply locked in. To cancel future long-term contracts, they will not discuss with you.

Their service is terrible. You'll receive the standard call centre experience. You'll call and speak to a FOREIGN rep, who you explain your issue to, only for them to not have heard a word you uttered. Very frustrating.

The Ring Central interface, while feature rich, is absolutely terrible. There are no local reps that you can discuss with (I live in Canada), and you simply have to figure things out, in spite of the onboarding experience you do, which is far from comprehensive.

If you like headaches, proceed with Ring Central.