"support never call back"

support never call back.
a lot calls are going straight voice mail.. the support case are being closed by the ring agents. as today we still have the issue ring somewhere else and we sent dozens of emails and screenshot

"Easy to use and setup"

Easy to use and setup. Makes answering our phones easy and convenient.

"Sneaky business practices"

The base business model is getting people to sign up and make it very difficult to unsubscribe.

The product itself posed problems. It periodically signs out meaning you won't receive calls from people or have any record of those calls. This makes it useless for anything but doing outbound calls.

After being unsatisfied with my services, I tried to cancel my subscription online, but after jumping through all of the hoops I was told to call and talk to a representative to cancel. After an hour long call I was told that I was unable to cancel. In order to cancel, I had to call exactly 30 days before my subscription renewed. 29 days was to late and 31 days was too early.

If you are looking for a virtual phone provider, I would not trust this provider. They use sneaky business practices to make it difficult for customers to unsubscribe.

"Provides services to scam call-centers in India"

I am appalled by my recent experience with RingCentral. It has come to my attention that they are providing services to call centers in India that are allegedly engaging in scam operations. Even more troubling, RingCentral appears to be turning a blind eye to multiple complaints and warnings about this unethical behavior.

As a communication solutions provider, RingCentral has a responsibility to ensure its platform isn’t misused to facilitate fraud or harassment. Yet, instead of taking decisive action—such as thoroughly investigating these complaints, alerting authorities, or shutting down suspicious accounts—they seem to ignore the problem entirely. This lack of accountability not only reflects poorly on their corporate values but also places unsuspecting consumers at greater risk of being scammed.

For a company that claims to offer reliable and trusted communication services, their apparent unwillingness to address serious misuse is both disappointing and alarming. If you’re considering RingCentral for your business, I’d strongly urge you to look into these concerns before committing.

Until RingCentral demonstrates real efforts to clean up abuse on their platform, I cannot recommend them. My advice: look elsewhere for a provider that genuinely cares about protecting both businesses and consumers.

Update: I've also sent an email to their review@ address which they ignored as well. It seems that they really don't care about dealing with fraud at all.

"IMPOSSIBLE TO GET SMS - IMPOSSIBLE TCR PROCESS"

If you hope to send SMS with RingCentral, forget it! Even if you copy paste the "perfect" templates RingCentral incompetent TCR teams provide you, your request will be rejected. I have resubmitted TCR requests every WEEK for the PAST 6 MONTHS. It's simply IMPOSSIBLE to get approved. EDIT: To answer the useless answer of RingCentral, the escalation team is a TOTAL joke, you speak to a bunch of Indians for an hour to still get rejected, truth is nobody at RingCentral knows how to get TCR done…

"Its Best app for calling"

Its Best app for calling

"Their TCR team is a nightmare to deal…"

Their TCR team is a nightmare to deal with. The language barrier prevents any real work from getting accomplished. After more than 13 months trying to get approval, I gave up. It's impacting my business greatly and when I'm able, I'm switching services.

"Having the app on my phone allows me to…"

Having the app on my phone allows me to work bi-coastal with clients feeling as though I am hyper local.

"I rated RingCentral support higher than…"

I rated RingCentral support higher than I would have liked. They deserve a 0. The support staff do not understand English and you end up spelling common words. The support staff do not have a good grasp on the English language and leads to total miscommunications. RingCentral needs to quit hiring in the Phillipines and hire some Americans to support their systems. On one call I could hear a rooster crowing. I reminded the agent RingCentral has background noise cancellation. The product is good the support is the worst. Go to another cloud provider.

"Not a smooth implementation"

We are just getting started with RingCentral. We delayed our implementation setup call for several months (through no fault of RingCentral). But when we got back to it, I was on the phone for 55 minutes waiting to be approved for what they called "another" implementation. It was our one and only one, not a second one. Regardless, despite the extreme wait we had an implementation call that went for another hour and half. The implementation pro went too fast and tried to set up things we won't need or use. I couldn't keep up. After the call, the first time we tried to use the system it was clear that we aren't set up as expected. I can't even find settings that the implementation tech made. I need to ask support for more help to get us set up and operating.