"The RC "bot" is pretty good for simple…"

The RC "bot" is pretty good for simple questions, but if the question is more complex it is virtually impossible to speak to a real person

"We constantly have issues with phones…"

We constantly have issues with phones not forwarding correctly. Clients call and say they weren't able to get through. And having the entire system go down last month lost us business.

"You guys always do a great job!"

You guys always do a great job!

"Contract not delivered & number porting delayed"

We were missold this contract - promised an add-on app that never materialised. The lack of it has caused problems for us for the duration of the contract. Now our contract is ended, RingCentral are making it incredibly difficult to port our business number - they are operating illegally. Our port continues to be delayed. Avoid RingCentral.

"I tried to get connected to the…"

I tried to get connected to the customer service, but never was able to.

"Too many issues."

Too many issues.
Unable to dial , constantly getting busy tones

"SERVICE IS NON EXISTANT"

SERVICE IS NON EXISTANT! I try Chat - sit on hold! - I try phone - sit on hold!

I have better things to do that sit on hold for someone who isn't there to answer my call!

It's no wonder that you're losing your customers!

"Read this if you are considering ringcentral"

We have been with this company for 6 years. They lock you into a contract that makes it impossible to remove a license, they are difficult to get in touch with (my last request took almost a month). The actual service works. My issue is entirely the predatory licensing you get locked into. Oh yeah, here's a fun one. I specifically requested in a meeting with them to adjust license numbers a month before our last contract date. Not only did they not follow through, they also just "renewed the contract" without sending to me for review and sign. Here we are 4 months later with them frantically trying to get me to sign a contract which I won't, until they drop the license number as I requested, it's a big circle of pain. Go somewhere else. The contractual pain isn't worth the service. The juice is not worth the squeeze.

"They make it impossible to cancel"

They make it impossible to cancel. This has to be there business model, impossible to get anyone on the phone.

"I Never wrote a review in my life but…"

I Never wrote a review in my life but this company has the worst customer service I think I have ever dealt with. Especially for something as time sensitive as a business phone where every minute you can’t receive calls or texts can cost thousands of dollars. You have to jump through hoops to finally talk to someone and then you can’t get a straight answer because the reps are in another country talking to you off a script with no urgency to help you figure out the issue.