"Really wouldn't bother ordering from…"

Really wouldn't bother ordering from Schleich. The whole experience has been really stressful. I ordered Christmas presents 4 weeks in advance accepting the 'few days' delay. However it took nearly 4 weeks to arrive. I ended up ordering from a local supplier as I didnt think it would arrive in time, who delivered it in a few days. Now I need to return Schleich's order which is honestly really not straight forward when you have to ship back to Germany! I followed all the instructions (you will need a printer) and then its been delivered back to my address! Hoping it does eventually arrive back so I can finally get a refund. Communication has been poor throughout. Support your more local businesses instead and get it a lot quicker with better communication.

"Not received my order and very unhelpful customer service"

I actually usually love schleich products and my little boy has lots of their animals and sets. However I put an order in weeks ago and subsequently received an email saying there was a delay but don’t worry, I would receive my order in time for Christmas. As it’s still not been shipped I emailed for an update and received a very dismissive reply saying they couldn’t give me an update and if it didn’t arrive before Christmas to refuse the package and it would be returned and refunded (that’s living in hope!). That’s not really helpful when it’s my 3 year olds main Christmas present and we’ve spent our budget on it!!

I’d say either buy the products from a shop or buy an alternative brand. Do not order online!

"I live in Spain and I ordered three…"

I live in Spain and I ordered three items way ahead of Christmas for my child. It has been weeks of waiting and, even though the company informed me twice that there would be delays, the items were shipped VERY late from elsewhere in the EU and not Barcelona as stated on their website, and they still have not arrived. I have in the meantime recieved parcels via Correos and private companies in a timely fashion, and the company seems to blame all its issues regarding tardiness on the carrier rather than themselves. The fact is that they processed my order over a week after I placed the order. Why?

I do appreciate that Schleich informed me of delays via email, but time is running out and I don't believe I will get my products before Christmas. Very disappointing service for such an established company. Especially since we are regular customers, although this is the first time we have bought from them online. I guess this is why people shop at Amazon?

"For kids who love animals get Schleich!"

I am 13 years old and I still have a huge passion for Schleich. Before I even found out about Schleich I was using the animals you get at the Dollar store. The Dollar store animals always broke and you cant even put them in the water 0/10. The Schleich were the most realistic animals I have ever seen! I have over 80 of them already. My parents don't buy me these unless It's my birthday or Christmas. I use my own money other wise. I know they are pricey I usually get them when they are on sail. Castle toys and Peavey mart are the two stores I buy them from. If you are a parent who has a kid who loves animals you should take the Schleich into consideration. I'm pretty sure your kid will love them. 5 stars!

"Commande payée non livrée"

Une étoile c'est beaucoup trop !!!
Commande effectuée le 6/12, règlement débité le jour même de mon compte
Aucune nouvelle à ce jour 18/12
Indiqué "expédié" sur mon compte mais aucun lien de suivi avec DHL ??
Aucune réponse à mes mails de réclamation
Leur téléphone raccroche au bout de quelques sonneries sans communication possible
Schleich très efficace uniquement pour encaisser les règlements, pour la réception des marchandises et le simple respect de leur clientèle c' est une autre affaire.

"Prices always seem to be on the high…"

Prices always seem to be on the high side for my liking, Good selection though.

"No customer service"

Contacted them for replacement parts for the barn I bought because some of the pieces are broken. I emailed their customer service department 4 times now since Nov 15, 2019 with no response.

What is the point in having a “contact us” page if there is NO customer service?

"Non existent customer service team?"

Placed an order on the 13 April however I forgot to add an item so emailed to either amend or cancel the order. They have still not replied back to me today to apologise for a terrible service. I emailed them the 13 April, then again 15 April as I noticed they were dispatching it and then finally the 19th April to state my disappointment. I expected more from Schleich as a high quality toy company. Good products however make sure you never have to contact them.