"Really terrible"

Really terrible. We've been using a company Called Memset for over 10 years. IOMART bought them and it wall went downhill. This week alone our server went off 3 times because their system thought we had not paid, whilst simultaneously billing us twice on direct debit and card. Each time they profusely apologise but unable keep messing up. It's all automated with minimal staff or service.

"Sudden Price Hikes With Little Notice and Worsening Service"

We used to be with Bytemark who were bought up by iomart.

Bytemark were excellent, but following the switch, support worsened and prices suddenly jumped several times with little notice.

I discovered that we were being overcharged based on their own provisioning system but they didn't want to know. I changed our VPS spec manually and their system reduced our bills to what they should have been for a few months but then the price increases started. Each time, the increase was huge 9-10% and there was very little warning or option to do anything.

Overall, I'd have to say that this company doesn't really care about its customers - just its bottom line and gobbling up the (better) competition.

We've finally had enough and have migrated our services away to better AND CHEAPER competition...

"Terrible company hosting hackers and…"

Terrible company hosting hackers and spammers

"This company is an absolute disgrace"

Dealt with Melbourne which was an excellent experience, no service issues, billing issues and the team and staff were there to help not attempt to deceive the customer, Iomart on the other hand is a corporate animal, more interested in their share price and driving profits however this achieved.

We dealt with them by default, they bought Melbourne and very quickly we saw the change. I am more than happy to share my email dealings with them, i ended up having to contact the CFO of the group who in fairness tried to help but once it was back to his subordinates I was back in the same deceitful spiral.

You have been warned, these people need to learn a lesson, i believe they will only ever take notice if their share price tanked and then they would go back to the same ethos that the companies they bought had, a customer centric approach.

Complete disgrace from the top down.

Its very simple really, there is much better companies our there who can offer far better services without all the baggage you get with Iomart, try ANS in Manchester, much better and where we have now moved all our hosting.

"Ex Memset? move provider NOW!"

Another ex Memset customer. Went from best in class to bottom of the barrel. Loads of random issues that are never explained. Servers taken down over Xmas period because of an error in their billing system (Their words) No support available till the 6th of jan meaning almost 3 weeks of downtime during which we started the move to AWS. No apologies. Cant email IOmart because I'm not an IOmart customer, GDPR etc. IOmart support rep cant deal with Memset customers and was equally as frustrated as me at being unable to help. Billing was duplicated so getting IOmart AND Memset bills with the IOmart bill being double, then triple my Memset bill. Phones at Memset are ringing out it took an email to the CEO to get things moving and sorted but I have no trust in their ability now. What a complete shambles.

"Terrible hosting company, avoid at all costs!"

We were a very happy Memset customer for many years, then they were taken over by Iomart and everything has gone downhill rapidly. Unexplained hosting outages which have taken an unbearably long time to resolve. Patchy and unhelpful support. Oddities with billing. Infrastructure shifts carried out in normal business hours leading to downtime. Overall a truly terrible experience. Will be moving away ASAP as they just don't seem interested in providing a reliable service or anything close to acceptable customer support!

"Rapidswitch 90% cost increase without notice!!!"

Just had the cost of our server increased by 90% without any notice. The reason apparently is a new minimum charge per "chassis" type. Any servers on special deals are revoked. Response from Iomart customer service manager Tom Hughes was, would I like to proceed with cancelling the server. Arrogant and unhelpful customer service. Avoid. (Iomart t/a Rapidswitch)

"Please stop spamming me with invoices"

Please stop spamming me with invoices. I have never signed up to your services. No response to any of my emails.

"Botched Memset takeover"

Botched Memset takeover

Every element of the iomart takeover of memset has been a problem. Lost servers, double billing, support tickets get ignored and emails take days to get answered

What is weird is they don't seem to want to be a hosting/VPS company, if you go to their website you see a load of marketing guff with no specs or prices. Something else going on?

"Very professional and quick when…"

Very professional and quick when dealing with my issue. Excellent customer service.