"Amazing service and very friendly staff"

Amazing service and very friendly staff

"Excellent customer care"

Excellent customer care
I've been a customer for years and I keep coming back as the customer service is very good and the staff is very helpful.Brady has gone this extra mile to support my needs and big thank you for that.I would definitely recommend it to other customers.

"Love my Corsa"

Great to receive my third Corsa. Nothing wrong with my last Corsa, trusty and reliable but after a decade decided to upgrade. So many improvements I am glad I made the change... really happy with my new purchase

"Great Service"

I must say the whole experience with Invicta Motors was very satisfactory. Sean Palmer really explained everything with us, he wasn't your typical salesperson. I definitely recommend to anyone wanting to buy a car.

"Nikki Duke at Warrington is always very…"

Nikki Duke at Warrington is always very helpful and professional in how she deals with customers. This is the 4th car I have bought from this dealership. Car ready on time and everything explained in plain English. Would recommend dealers and especially Nikki every time.

"It's always a good experience."

It's always a good experience visiting Pure Triumph, not been in for 2yrs for obvious reasons but still welcomed like an old friend. Bike serviced and ready on time. All good.

"Excellent service from start to finish"

***amended 22/3***

The reason I’m amending my review is for 2 reasons. The first being it turns out the gearbox hadn’t been serviced in accordance with the manufacturers guidelines and when I asked them to complete I was advised it outside the normal service remit so they wouldn’t. I pushed and they eventually agreed to reimburse me if I got a local garage to do it which I did.

The second reason was they said they’d give me a £10 Amazon gift card if I left a review ( it didn’t need to be positive) but unfortunately after months of chasing it’s never materialised.


Excellent service from start to finish. Everyone I spoke to was helpful and nothing too much trouble.
They even agreed to meet me at a mutually convenient location to do the swap over as I was so far away from them.

All in all very happy.

"Is it a refundable deposit? I’m starting to think not ….."

Disappointing to feel the need to write a negative review.

Spoke to Sean a Sales Rep at Canterbury. Nice Guy, informative and easy to talk to.

I put a holding refundable deposit on a Ford KUGA st line edition at the Canterbury Branch - on the day found Sean not present - Day off. Which was fine he had told me this would be the case, And I will be dealing with David. After being left unattended for 20 mins in the show room, David comes out , nice chat about the car etc…. I sign the paperwork for the temporary insurance, he has the car brought round, and it’s mine for 1 hour to test drive …. Great! Whilst out and about found the Car lacking.

So on return to the dealership, decided that It was better to wait for one with the right kit on it for us.

‘David’ went from super helpful - to couldn’t give a hoot! And scurried off in his little hut in the corner of the showroom. I’m yet to receive my refundable deposit, or even an acknowledgement of the conversation we had - Although I contacted them again a week ago!! Accounts fault apparently. Thing is it’s put me off going back….. if you like a helpful easy approach there’s plenty of other Ford dealerships about these days….. give them ago first!!

"Service team helpful and…"

Service team are always helpful and professional, backed up by technicians that really know their stuff.
Service costs are very reasonable indeed with Abarths fixed price servicing, I have found them to be cheaper than independents for most things, including major items like timing belt changes.
I Highly recommend Preston motorpark

"DANGER DO NOT BUY"

DANGER DO NOT BUY - DON’T EVEN LOOK.

Failure after failure with this company, and its typical of what I’m seeing happen over the past few years. They hide under the umbrella of large corporate beliefs but are nothing more that self employed franchises trying to make a lot of money, hoping that the vehicles don’t let them down and hiding when they do. There is a growing trend of charging ridiculous prices for so called diagnostic work, Technician proven experience and dealership quality when in reality its far from the truth. I’ve been told to book in for services that even the manufacturer doesn’t recommend (2yrs or 24000 miles) yet I’ve received a service reminder after the first 12 months and each consecutive 12 months thereafter, even after telling FIAT direct in Milan that the dealership is doing this they don’t get involved, its a private business operating under the name. The cost of the service that wasn’t required is (£299) to change the oil and filter. I purchased genuine Fiat parts and Fiat oil delivered for £65 and this took me 30 mins to complete. When I challenged Fiat over the non required service and highly inflated costs they said they like to remain precautionary and this ‘little intermediate service’ will help prolong the life and all important safety of the vehicle. This will obviously come at a cost, a staggering £600 for the pleasure of two services in two years, one of which isn’t required. So I’ve saved £535. Just by spending 30 minutes doing it myself. Ive had two faults with this vehicle to date, again both faults were dealt with in a ridiculous manner, the first one being a programming issue from new - this was omitted when a trailer tow ball was fitted and parking sensor data wasn’t updated resulting in parking sensor failure to operate. I had to point out to the dealership that this needed doing as they weren’t aware, beggars belief that a member of the public has to tell them how to do their job. Secondly there was an issue with the starter motor from new, this had an intermittent fault in cold weather and would not operate correctly. This went into the dealership for diagnostics, a term of which I’ll use loosely, they went out to it each day to see if it would start, concluding ‘all seems okay to me’ at the end of a weeks starting. This went in again to be diagnosed, after conceding there was indeed a fault with the starter they fitted a (reconditioned) unit which was also faulty with different symptoms. When I asked why a reconditioned unit had been fitted, that was obviously the wrong one (wrong amount of teeth on pinion gear) they said thats what we’ve been told to fit by Fiat. So after a week of phone calls and emails to fiat they finally, reluctantly fitted a ‘new’ starter motor which finally corrected the nearly three year continuing problem. I still receive my annual service reminder and this now comes with the ‘MOT’ reminder. I just smile to myself in the relief that I’m not a sheep and I certainly will not allow the wool to cover my eyes.