"Don't respond at all"

First time in my 15 years in tech that I've had a company not respond to a potential sale.

"Twilio best to be known as Suspension Service Provider"

I opened a new account on Twilio. Upgraded and again account suspended. Provided them answers what they asked and they approved the account.
I opened account on 17/May/2024. They suspended the account again on 21/May/2024 and asked same questions over and over again.
They even can't approve the Trust hub profile in 5 days, even after upgrading support plan for $250/month minimum, even opening several tickets and chatting to their support, but they do know only to suspend over and over again.
They only know to destroy your business. If you want to destroy your business, use their services, they will make it a nightmare for you by keep suspending your account.

"Refus d'utilisation"

Le support refuse que j'utilise leur service et ne veut pas me dire pourquoi; c'est frustrant, et risible. Il y a beaucoup de services équivalents, ça ne me manquera pas.

"Worst service ever"

Worst service ever. If i have more words then Worst, i will use that.
You open an account, they give you trial account. You upgrade, then immediately suspend the account and begin to ask questions. After they approve the account.

Then they even, suspend your running account. They suspended my account after a month and they ask same questions over and over again.

Why to suspend the running account for asking questions?

They suspended my running account and give me thousand dollars loss. I lost my customers trust and lost the business because of their over and over doing of account suspension for no reason.

They even do with you. Will suspend your running account and they will do over multiple times.

Save yourself and don't get fooled and annoyed from them.

"Wanted Support"

Support is down.

"Abominable service"

Abominable service. Can't set up double authentication. Can't log in half the time.
Not working with Ukrainian phone numbers most of the time. I can fricking work from Ukraine during air raid alerts, and they can't send an SMS?
Support NOT THERE, non existing, not replying.

"The worst service you will find"

The worst service you can find. Absolutely useless and careless support. Incredibly expensive. Poor deliverability.
We used sendgrid for years - its ok for APIs but the web interface is absolutely horrendous and has gotten worse since merge with Twilio. Id advise to stay far far far away!!

"Absolutely Terrible Customer Service"

Absolutely Terrible Customer Service. Phone extensions are not working. Tried reaching out to tech support and it takes a week to go back and forth when it could be a 10min fix. Extremely frustrating platform to use.

"Called my mobile without permission…"

Called my mobile without my permission then call ended. SCAM SCAM SCAM

"Can not reach anyone by phone!"

Can not reach anyone by phone!! I have tried for 2 months to set up messages for my phot booth & it down work!!
Customer service SUCKS!!!!!!!!