"Item was delayed numerous times and…"

Item was delayed numerous times and really late, still waitng I didn't get my order on time customer service didn't want to rectify or compensate.

Not happy, won't use them again

"Soap on a rope disastrous!"

I bought a friend of mine the FCUK soap on a rope. The smell was nice but overpowering although I figured that would wear off in use. When opened, it was BLACK soap. Imagine the lather and splashes - all black too. Very messy in the shower. After six weeks of use, the soap near the rope is very cracked - I worry that it will give way before long - and the other end is swollen and has a bit missing. So all this happens as you use it and then hang it up. My friend decided to use it as a hand soap because of the mess it leaves in the shower. I took photos but there's nowhere to upload them. I cannot recommend this product.

"I used the try before you buy and it…"

I used the try before you buy and it was great. So easy and saves having to wait for a refund. I kept the item and contact was frequent to let me know when they were going to take payment.

"Great service"

Great service

"Very clear instructions"

Very clear instructions, frequent updates.
No problems.

"Placed an order online 9th January and…"

Placed an order online 9th January and paid £3.95 delivery charge. It’s now Wednesday 15th January and still not received item! An email this morning states now shipped but why has it taken a week to send especially when paying for delivery? Not good service at all, need to get their act together!!

As requested,order number:
UK1259740!!

"This service try before you buy is…"

This service try before you buy is perfect

"Harper Try Before You Buy was…"

Harper Try Before You Buy was excellent. The 5 stars is for their service which avoided me paying up front thankfully as French Connection would be a 1 quality was poor and sizing was bizarre.. would like to use Harper again but wouldn't with French Connection.

"My experience was brilliant"

My experience was brilliant. I ordered four winter coats which I would not have been able to afford otherwise. I kept one and returned the others without any problems.
I also think that 5 days to decide on the final purchase is more than enough.
I certainly will use this service again.

"Great service"

I ordered 2 dresses, both in M & L, which would have been expensive, however the try before you buy made everything easy. I also had a small problem when trying to send 1 of the dresses back, my fault for downloading the wrong information for sending back through the post office, however I quickly found French connections tele-number & actually got to speak to a person who immediately sent the right barcode for my to return, problem solved, so in my opinion the best customer service I have had. I will def be using French connection from now on xx