"Second purchase and return experience-…"

Second purchase and return experience- why does it take a month to refund one item ? That’s ridiculous- Quality of items is appalling

"Next on sellers refuse to refund FC…"

Next on sellers refuse to refund FC dress given 14 day timeline passed :covid measures in place ordered early for family travel bag in the summer :poorly fitting around the neck button closing key:can we explore solutions for credit note consideration please for my boo boo.!?

"Faulty item…"

The response to my query was done swiftly and helpful

"Poor product, poor service."

Bought a jacket through French Connection, wore a handful of times and it fell apart. No restitution from the company. Poor product, poor service.

FCAU00473894
Service Request #692800

"Beautiful clothes"

Beautiful clothes, great quality and amazing customer service.

"The logo on the bag has dropped off at…"

The logo on the bag has dropped off at the front and all the company could offer is a poxxy £2 refund, what a joke. Never will I shop here again as loyal as I have been to them. Poor quality item.

"Mooie kleding maar retourneren is erg…"

Mooie kleding maar retourneren is erg duur. Besteld vanuit Nederland. Redelijk snel verzonden via DHL. De kleding is mooi en van goede kwaliteit maar als je iets wilt retourneren dan kost dat €24,50! Niet echt in proportie en best klant onvriendelijk.

*De order geretourneerd via PostNL en is netjes aangekomen. Echter French Connection geeft aan 1 item (jurk) niet ontvangen te hebben terwijl ik deze wel heb geretourneerd. Het heen en weer gemail hierover is erg vermoeiend. Het is duidelijk dat klant geen koning is bij dit bedrijf. Heb nog een bestelling liggen waarvan ik wat items wil retourneren. Ik houd m’n hart vast. Laatste keer dat ik hier bestel!

"If I could put zero stars I would"

If I could put zero stars I would. I bought a shirt, gingham style/black and white it has been washed once and has completely shrunk.

"Very quick response"

Very quick response and my query was looked at quickly and resolved. Two different members of customer service answered throughout the day. Thank you

"Really helpful and friendly staff !"

The staff was really helpful and friendly when they answered a question that I had about a product that used to be on their website. They truly helped me when they answered my question which is something that I'm really thankful for !