"Fabulous customer service"

Fabulous customer service, very quick respond. very please

"Wanted to buy a plant pot -43 cm high…"

Wanted to buy a plant pot -43 cm high and just over 2kg in weight - £25 postage charge for “large item” - utterly ridiculous!!!!!!

"Kurtis was very helpful throughout."

Kurtis was very helpful throughout.

"Made an order online October 12th"

Made an order online October 12th. It remained in order confirmed state for days. I contacted French Connection online and via email. They advised they had forgotten to do the order. They would now get it done. Now October 18th. Still not dispatched. I feel extremely let down. They have £750 of My money and no items. I would avoid at all cost. I'm so frustrated and let down

"Good customer service but no free returns"

Fast and polite customer service and refunds but they do not offer free returns for homeware. This is extremely unusual for both homeware bought online and high street brands. Disappointed & won't shop here again.

"Helpful and fast service"

Helpful and fast service

"Super quick"

Super quick, helpful and polite in replying to my email query. Great clothes too!

"Faulty Spray Perfume"

No help at all and 1 unhappy 10 year old girl but won’t purchase and of your item in the future just in case they don’t spray like the one she has

"Excellent customer service 5*"

I sent back two dress to French connected but only refunded one. With one email customer service had it sorted out in 48 hours and sent refund. There are many companies I have used who do not listen to their customers, I’m a huge fan is French connected and will continue using this company thanks for your help

"Really unhelpful customer service"

Really unhelpful customer service, particularly from Angharad. I received a faulty coffee table from FC which I bought for just under £200.

Customer service were initially very unfair and insisted I would have to pay for pickup delivery charge for item to be sent back to FC, despite not being charged for this in the beginning and the table being faulty. Later on, after speaking with a manager, FC scheduled the pickup delivery and decided to pay the cost.

Despite waiting for the entire day, the delivery service did not pick up the item on the scheduled day and did not send an email to explain why, which I find to be very odd and which I would like to take up with FC to ensure my details were correctly submitted.

I sent an email to Angharad/ FC over a month ago to inform them that the item has not been picked up and have not received any response. I now have a pricey yet faulty coffee table sitting in my home. Could someone resolve this issue immediately.