"Cheap and nasty French connection"

So.... my wife has bought me socks and boxers (French connection ones) for Christmas, the boxers seem fine but the socks are terrible, baring in mind French connection are supposed to be a half decent brand so you would think that they would be able to get something as simple as socks right but no each pair I have worn, by the end of the day the stitching is coming away across the front of my toes, I thought fair enough after the first pair did it but the rest of the pack has followed suit each day I wore a pair, pair after pair these holes appeared, they seem like they've been really cheaply made, very disappointed to day the least and will definitely not be buying any thing els branded French connection in case it falls apart the same way

"No customer service, I’m out over $200"

I have spent over a month trying to contact their customer service, with no response. I sent back a return, and can see it was received 12/24. No one will respond. On Twitter they just direct me to the same email that provides no responses. The return was over $200, and it’s clear that money is not being refunded at this point. I am going to have to open a dispute with PayPal soon, which is incredibly frustrating. I will never buy from this brand again after this experience.

UPDATE: A few weeks after this I received a partial refund. There was a $15 shirt that I did not get the money back for, but at that point I was so fed up $15 wasn't worth the continual fighting.

"Things can go wrong"

Things can go wrong - but its how they are dealt with that matters. After an issue with a refund I was impressed by the speed of response from the customer service team.

"Refund not processed in agreed timescales - still waiting"

I returned part of an order in early December 2021, I received an e-mail confirming the return had been received on 8th December 2021. The e-mail stated I would receive a refund within 5 - 10 working days, but on day number 10 nothing had been received so I contacted customer services. The response was that refunds can actually take up to 15 working days (so not 5 to 10 days as stated in the returns e-mail). I was fine with that, and duly waited for 15 working days to pass (excluding the Christmas/New Year bank holidays). The 15 days has now been exceeded and still no refund, I e-mailed customer services again on 4th January 2022 but no response yet. I'm really not happy that money has still not been returned to me and I've had to pay it off my credit card to avoid incurring interest.

I’ve just called customer services and they were great, really helpful and got the issue sorted so I’ve increased the rating accordingly - I kept part of my order and love it so still think the products are good and will continue to shop with them.

"I visited the French connection store…"

I visited the French connection store in Chester England I wanted to treat myself to something that I had been looking at through the window.
The staff were busy merchandising and I ask if all sizes were out the manager rudely replied in a not nice tone all sizes are out and continued to talk to the members of staff .It is not a great atmosphere and as to a client perspective really uncomfortable.

"Customer service"

Bad customer service ever in the US! I have tried to reach out to them by all kinds of contacts, emails, messages and phones but have never been replied. I tried to return my order and just needed return label from them. In the policy, they ask to contact customer service to get the return label. I have tried so many times for the past 6 days but I never got replies. So I don’t know what to do now. Very frustrated. I will not buy anything from this website again!

"RETURNS ARE NOT FREE"

Outrageous return costs for a tiny rug we bought from French Connection home department. The rug (runner style, no larger than a coat or shoe box) cost £26.75 to return to by recorded delivery. We paid £76.00 for the rug and £5.95 for shipping. How can anyone safely order items from you if returns cost that much? HM Home, Zara Home, Made - anyone of FC competitors offers this service.

French Connection need to actively warn customers going through checkout that return costs are our responsibility. I would never have ordered, and will never order again now that I understand returns cost that much - I'm sure most wouldn't either.

"Terrible customer service - non responsive"

I have tried to call your customer service team numerous times with no answer. I have emailed numerous times with no damn answer! This is the most unreliable store to contact not responding to any emails.

I have ordered these items in error. Can I please cancel this orders for a refund please?? I’m hoping at least get a response from here

Order # FCAU00546867
Order # FCAU00546836

"I would give minus stars if possible…"

I would give minus stars if possible for the non-existent customer service, no free return by mail service, and for the item itself.

Firstly the item's size chart is listed in US sizes. However, the actual item was at least more than three sizes larger! Because of this inequity in measurements I needed to get a refund.

But FCUK doesn't pay for customers' returns. I had to send the item back for $20 at my own expense. In addition, FCUK's policy states that they will deduct an $8 'return fee' from the cost of the item for any return that is less than $75! This is totally unfair. Other major retailers offer free returns costing any amount in this day and age. Since customers are required by FCUK to pay for their returns already, adding a fee is just too much to charge some of us.

As for the 'customer service', there is no phone number listed. Nor is there any email. Thus, I thought I'd use their Facebook messenger to ask them a question. No one bothered to answer me up to this day.

As a result of all of these issues with FCUK, I will never patronize them again both in person and especially online!

UPDATE 12/7/2021: In regards to the store's reply, I would prefer to send an email directly to the UK customer service department as I do not wish to post my order number publicly. Also to let you know, the item was delivered to your Hollis, NY address. Therefore, I am expecting to be refunded, however, I have had no acknowledgement of my return! Somehow I am not surprised, and it is yet another example of bad customer service that needs revising asap! Just to inform you, I also sent a returned item to a major American department store the same day I posted the returned item to FCUK. But unlike FCUK, this department store has not only acknowledged the item was returned but has processed the refund to my credit card all within a week's time total! I hope FCUK doesn't try to hold on to my money as that would be illegal. So again, please do reply & let me know what the UK customer service department's email as I want my issue to be taken care of by the head office. Thank you!

"BRILLIANT and very helpful customer service and great home items"

I have to say I was disappointed in the delivery procedure - however customer services have been BRILLIANT at sorting things out - and I am thrilled with the products, if you contact their head office in Swansea they are very helpful