"Poor quality, poor service"

The online description did not include all materials used. The sizing was off by A LOT considering their sizing guidelines. The material was very thin, see-through though you couldn't tell from the photos.
Returned the item and was only refunded the amount for the item, not for home delivery, not sure if that's allowed but I did not want to waste any more energy and fight for the delivery fee refund.

"Excellent Company"

I love this company. The quality of clothes is excellent and I find the sizes are consistent unlike some other companies. The service has always been good both on-line and in stores. A special thank you to the staff in the Chester store who are always helpful and friendly. Thank you.

"this is a really problematic company."

this is a really problematic company.

first of all, their wool sweater could be quite itchy to the extent you would suspect that if it's really wool.

second, all merchandise has a really strong chemical smell. god knows if it's harmful for your body. even fast fashion companies' merchandise smell much better as i recall from my memory.

and everything or most on sale would be final sale.

would not recommend.

"The response from French Connection in…"

The response from French Connection in the review below is completely lying. 1) THERE IS NO live chat session on its website. 2) Free return shipping is only eligible to purchases over $125 and non final sale.

"Sniper Scene Misses Mark"

When the rooftop sniper, a professional hit man, misses the mark several times, including a clean shot of Popeye peering up from behind a tree, it made me wonder how or why this film has been so revered as a 70s classic. For that hit man to conveniently miss that many times with a high-powered rifle on a clear day and at that range is unbelievable to the point of being stupid.

"Next products at French Connection prices"

I recently ordered the GOA bed set from French Connection and when it arrived the pillows and duvets all had Next labels in them. I emailed Customer Services and they first said it was a collaboration with Next and then a licensing arrangement. There is no mention of a collaboration with Next on the product page - in fact, Customer Services said this was the case with many of their bed sets - and the price is significantly more than you would expect to pay for Next bedding. I will check that the site has been updated with this information as I feel they are being misleading. I also feel that the attitude from Customer Services has been that this isn't really something that their customers should be upset about which I find slightly odd.

"Credit note"

I can’t find any information on how to spend a credit note that I have for FCUK. With COVID I couldn’t visit the store and the credit note expired in June. I have got no where with what to do...help!!

"Very bad experience with a returned item"

Very bad experience with returned online item. Purchased a rug online which FCUK do not allow you to return at a store. The returns postage I paid was £11 and not to forget FCUK charge for delivery so that's £14.95 i have paid in total. I normally spend a fair amount regularly at FCUK but first time I have ordered online but COVID has not made it possible for me to visit my local store. FCUK just sent me a response letting me know no refunds for postage paid on homeware item. A large company that does'nt want to dip in their profit and pay for customers returns certainly do not deserve getting my earned cash AGAIN!

"Terrible service parcel never arrived"

Terrible service! My parcel got delivered SOMEWHERE. Customer service have been rather unhelpful and asked me to go around the neighbourhood and call Royal Mail to find it. I have been at home all day and nothing has been delivered nor a note left so I don’t understand why they don’t want to take any responsibility. It was my first and last order...

"Good products- excellent sale products."

Good products- excellent sale products.