"Can I leave zero stars"

Can I leave zero stars? I ordered online through Jills steals and deals/the today show. You would think that they would do their work before recommending the company. I ordered a winter jacket three weeks ago and it still has not shipped! They sent me a FedEx tracking number which states they created a shipment on October 19 and here it is October 31 and it still has not shipped. I have emailed several times asking them to you immediately ship the jacket or issue me a refund and cancel the order. Of course I didn’t receive an answer. Do not shop their online store!! I wish I had read these reviews before I placed the order. But I guess I figured the today show would only recommend quality stores.

"BEWARE OF ONLINE PROMO CODE SCAM OPERATION!"

BE VERY WARY OF SUBMITTING ONLINE ORDERS WITH THIS COMPANY IF LURED BY A PROMO CODE! I placed an online order yesterday for a £100 jumper using the promo code for next day delivery on orders over £50 as advertised on their web page at the time. The Code advertised as 24FCUK would not submit so I opened the chat service. The chat assistant told me to telephone 0333 400 3825 to get this promo code processed, however when I called this number it was "out of service". Having run out of steam/time to resolve this issue by contacting the chat service again, I proceeded with the order in the hope that this promo code would be applied automatically but although my order has been processed it is NOT as next day delivery as advertised but as standard delivery!

This form of false promo advertising is in breach of consumer rights/trading standards! I am a very unhappy customer and am reluctant to order anything from them again! I do hope that this complaint is brought to the attention of their complaints department to address this issue and avoid further potential accusations of operating scams on their website. I only placed the order because of this 24FCUK promo code!
Here is a copy of my chat transcript (I have removed identifiable details from names):

---------- Original Message ----------
From: French Connection
To: ME XXXXXXXXXX
Date: 18 September 2018 at 11:57
Subject: Your chat transcript

The following is a record of your online chat.


General Info
Chat start time Tue, 18 Sep 2018 14:36:24 GMT GMT
Chat end time Tue, 18 Sep 2018 14:53:52 GMT GMT
Duration (actual chatting time) 00:17:28
Operator Dxxxx


Chat Transcript
Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You are now chatting with Dxxxx.
Dxxxx:
Hello, how may I help?

ME: Hi i am about to make an order for a jumper but when I enter the promo code for free next day delivery 24FCUK it still says standard delivery. The jumper is £100
ME: hello anybody there?
Dxxxx:
Please wait for a moment while I find that information for you.

Dxxxx:
thank you for waiting, are your ordering any sale items?

ME: no its new stock
Dxxxx:
is your order being delivered within the UK

ME: yes
Dxxxx:
Please accept my apologies if you would like to call us on 0333 400 3825 we will be happy to place the order and apply the express delivery

ME: ok thank you
Dxxxx:
Thank you for visiting. Please contact us at anytime.

THANK YOU FOR YOUR RESPONSE OF MY REVIEW BELOW. I can confirm that I was within the terms and conditions of your promo code. The item ordered cost £100 and I have an order acknowledgement email from you that shows the time of 12.01 pm (your chat line must have different timings to real time UK). I can assure you that I checked these terms before submitting my complaint ! Moreover, one would expect that your chatline advisor must have checked this out too by her response to me-indicating I should call the number she gave me to have the promo applied! My Order Number is: 2309736.
Looking forward to hearing from you again on this matter!

4 days on... NO escalated reply from supervisor as yet!

"This company is a scam"

This company is a scam. I ordered Karen Millen Lace panel dress, they sent a non brand Tshirt! I demand my money back or will start legal action!

The order number is #797.

"Avoid shopping online with French…"

Avoid shopping online with French Connection! I love their clothing and will continue to purchase in stores but the customer service I have received from the online department is absolutely shocking. I purchased several items and returned two a few days later, I received a refund notification for one of the items and an email saying that they are unable to process a refund for the second item because it has been returned in an unsaleable condition!! I emailed a response stating that the item was in the exact same condition that I had received it in therefore I cannot see how it can be in a non resaleable condition (I did not fully examine the item or try it on as I did not like the colour) and that I look forward to receiving my refund ASAP. I received a further response stating that on this occasion they are unable to provide a refund and will be returning the item to me! This is just unhonest and not the service you would expect from a well known brand like French Connection. It would appear I am not the first innocent victim of this new type of fraud either. I just wish I had read all the reviews on here before purchasing online. Needless to say I have contacted the CEO and requested a chargeback on my credit card for the item.

"Fcuk dangerous clothings!"

French Connection: high prices and clothes made in the underdeveloped countries with poor materials, useless customer service!
I buy this dress "Diamond fringe beaded dress" by London and I pay it 399£. I worn it for an important dance marathon but the evening was a disaster due to dress. Already at dinner I could not sit because the studs stung and hurt the skin. After I had a very bad allergic reaction due to the fact that the material of the beads is not nickel free and I am allergic! In short, I still care of the wounds and stains left on the skin, spending a lot of money.
The customer service (it seems a call center because every time someone else answered me) was very good at saying "I'm sorry" but it was not helpful.
In fact, they agreed to send her the dress back but I would not have refunded anything because even though I still have the labels (that I removed in the evening the event) but I lost the receipt.
Since I live in Italy ,I'm trying to figure out if in the UK is one valid consumer protection where I could address myself.
Fcuk never again!

"Bad service"

Love the products, some stores amazing service. So disappointed with Westfield branch (white city) male staff extremely rude and unprofessional , but female staff are absolutely amazing, so friendly and helpful. So disappointed with lost visit. Highly recommended to stay away from the male staff!

"Bought the French Connection Sofas from…"

Bought the French Connection Sofas from DFS can not belive how badly made it is. Rang FC and they told me to go back to DFS. DFS told us we should not of bought a sofa with buttons , that sounder like guilt to me, How can FC have their name on such rubbish and not do any thing about it, Do not buy, 0 stars

"No empathy staff training required"

My intiial experience on purchase was amazing fantastic staff . Bought a dress as a bridesmaid dress for a 12 year old was told if she didn’t like it or didn’t fit no problem bring it back they fully understood. Well took it back 10 days later as it was a little big and she didn’t like it. The manager on that day quite rudely said it’s sale you get a credit note or exchange. I explained what had happened to which she pointed at the till point where a small notice said the refund policy it was displayed flat where you actually lay your purchases so you cover it over as you pay! She also with no empathy said it’s on your receipt. I did say I hadn’t realised as I had been told no
Problem with a return when I purchased. She rolled her eyes and said you can look now or have a note. What a difference in staff .

"Can't use gift card online"

My wife bought a dress a year ago, it turned out to have a hole. We tried to exchange it, but there weren't any left. We were given a gift card instead (NOT CASH!). The 12 month period for which the gift card is valid is passing in 2 weeks time, so I have to spend it, otherwise I will loose the money...I I tried to spend the gift card even though I don't like anything from their store. I looked online and finally decided on 2 least ugly items BUT...It turned out I cannot spend the gift card online and I have to go to a store. How ridiculous!!!! W.TF? I think FCUK is the only store that doesn't give money back for returns AND that the gift card is only spendable ONLY in store. Hello? its 21st century!!!

"I don't have any issues with your…"

I don't have any issues with your products but why do you have associations with 'Voucherbox'?
I've bought products from yourselves in the past and recently bought an item using a link provided on Voucherbox's website claiming that if I used by their link and I'd receive a cashback. I did this and when I provided them with everything they needed they didn't reply and still don't reply to the questions I've emailed them about. The cashback just doesn't exist.
Do you normally associate yoursef with companies with such a poor customer services department and is it all just a con?