Halsbury Travel Group

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220 reviews
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Halsbury Travel Group

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Sue Lutz

5.00/5.00

"An excellent travel company"

Everything was very well organised and there was always a swift response when I phoned or emailed. I felt very well supported by Halsbury and would not hesitate to use them again.

26/06/2024

Christopher Hall

5.00/5.00

"Excellent Trip"

Our experience of using Halsbury for our Barcelona trip was well organised and worked very well. Millie was very helpful with organising the itinerary and everything went smoothly.
We would definitely use them again. We arranged our own transport to the airport and Halsbury did the rest.
Would recommend.

26/06/2024

Suzi Wright

5.00/5.00

"Brussels Trip"

Really well planned trip. All went very smoothly. Lovely coach driver who was very accommodating.

26/06/2024

Joanna Ray

5.00/5.00

"Amazing fun in the sun!"

Very good communication both before and during the trip. Halsbury were so helpful in trying to accommodate our needs eg: having hours to spend in Barcelona. The hotel we were based in was fabulous for staff and students and the watersports centre provided varied activities at the right level for our mixed ability students. A fantastic trip all round!

26/06/2024

Gareth Withers

5.00/5.00

"Iceland Adventure"

We had a great time on our trip to Iceland, the sites were amazing and the organisation of the trip was easy with the assistance from Halsbury. We took 50 Yr 5-8 children and stayed in two different locations, everything went smoothly and we were well looked after by our hotels and guide.

26/06/2024

Anne Richardson

5.00/5.00

"Halsbury is THE group to choose for a school trip"

This is the third trip I have done with Halsbury. Their organization, the guides that they choose and the hotels they pick are tailored to our specifics and then done carefully with school groups in mind. If things go wrong, they fix them quickly. I couldn't be more pleased, our trip was life-changing for our students and I will definitely use Halsbury again.

26/06/2024

Amy Turner

5.00/5.00

"Great trip to Costa Brava with…"

Great trip to Costa Brava with Halsbury. The hotel was excellent and any issues we had, Millie dealt with swiftly. Will definitely book again.

26/06/2024

H.Egan

5.00/5.00

"School trip with 70 students"

After a delay in the start to our trip due to an injury, Halsbury were in regular contact offering support and re-arranging timings so we didn't miss any activities which which really helpful and reassuring. A well organised trip and will be back next year

25/06/2024

Sarah Wallace

5.00/5.00

"We had a fantastic battlefields trip…"

We had a fantastic battlefields trip with Halsbury this year. The accommodation, food and itinerary were all spot on and we really enjoyed guiding the group ourselves. Great value for money and a wonderful experience had by all

25/06/2024

Melissa B

1.00/5.00

"Life Threatening Experience"

Our son travelled to Italy for a school ski trip to Sestriere with Halsbury. The hotel, selected by Halsbury, provided our son with food that gave him a severe nut reaction which was immediate during the meal.

Halsbury were not aware of EU law requirements for allergies (which I have in writing from them) and therefore failed to ensure that the correct processes were in place. The school no longer uses Halsbury as a result.

A poor investigation followed with no outcome by Halsbury. The School Travel Forum (STF) were asked to investigate, but they didn't ask for the school's involvement in the process, or provide a response to the school, there was no associated paperwork provided. Finally the school had to request a response from STF and were advised the matter was closed with no issue - but STF did not provide any information about this review which is equally poor and not reassuring.

Halsbury do not adequately monitor the large number of trips and hotels they have in place (having received a large investment) with insufficient auditing in place and a lack of awareness internationally of the relevant laws needed to protect students. If there is an incident their client is the school, and our school received poor communication. Despite their uncaring and poor service I hope they have learnt from the experience, but remain sceptical about their current growth, health and safety, and service to schools. Incidents happen rarely but when they do they often come with tragic consequences and currently Halsbury take little responsibility for incidents. Equally for trips outside of the UK, there will be little recourse to follow up and hold anyone accountable. I am concerned for other children travelling with them at this point.

The return response below from Halsbury is again poor. For parents or schools reading this, an allergy champion is not advisable, and doesn't comply with EU law. The allergy champion in addition wasn't always present during mealtimes at all times. This is why, amongst other reasons, this isn't the EU law in place to protect those with allergies. The law is to have a book available listing allergens. Halsbury were unaware of this law or the book and no-one including my son or the school was made aware of it. When you have witnessed this level of reaction, or had any experience or knowledge of it, or spoken to a medical practitioner you will know that this level of reaction is the result of an immediate intake of an allergen. Fortunately my son had medicine from the hospital he took with him for the trip but was still violently sick with hives. Halsbury haven't addressed me until this point and it is the fastest response yet, as the school weren't provided with such swift responses. I have no interest in addressing them at this late stage. Their response and sympathies are not of interest, only to advise others of taking care and raising awareness of the risks involved. Many thanks

12/06/2024
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