"Netherlands visit"

Everything ran smoothly and Halsbury staff were very professional throughout

"I have emailed my concerns to our tour…"

I have emailed my concerns to our tour organiser Anthony Wilkinson.

"Battlefields Trip"

Outstanding trip as always.

"An excellent experience from start to finish...."

An excellent experience from start to finish. A great booking team, Delphine was also excellent when looking after us once we had booked and our guide Berenice, who was with us from the airport in Birmingham and back, was phenomenal. Our school has already booked their next trip with them due to their excellence and I cannot recommend them enough.
I was very impressed with them.

"Communication"

Communication hasn't been great. I have emailed and phoned several times asking for information and it has taken weeks and sometimes months for a response. I have done this trip several times in the past and the tour company has been quick to respond. It become much better towards the departure date.

"Halsbury staff have been very good at…"

Halsbury staff have been very good at amending our itinerary so that it works for us and for ensuring we have been able to confirm a booking at our preferred hotel.

"I struggled to get information needed…"

I struggled to get information needed to prepare our trip. EG: the rooming breakdown, then once we received it and i had sorted it, i was informed it was still wrong. I was given 3 different reasons why this happened, not convinced by any of them. It was wrong when we got to the hotel anyway.
Check your itinerary for unnecessary commuting so you don’t spend more time than needed travelling to the attractions.
Also presuming certain things; booking the hotel without me confirming which one I wanted to proceed with. Hence then the stress of getting another hotel at the same price.

"Excellent service and staff who care…"

Excellent service and staff who care about the details and listen.

"Very good throughout but particularly…"

Very good throughout but particularly excellent when a child lost a passport. The Salamanca programme is superb and I would recommend this city to younger pupils especially.

"Excellent experience every time!"

We have always had an excellent experience with Halsbury travel which is why we use them every year to plan our visits to the Belgium Battlefields. There is never any issue too big for Halsbury and they are so understanding of the constraints we have in teaching and the limited time we have to plan such important trips.