"No not use this company- Tricksters"

I ask them to recover a £12K debt. They charged me an upfront fee of £1,194 incl. VAT. Then an additional charge for legal fees. No evidence of any legal proceedings were shown to me. I think this was a fraud.
No money was recovery and the only communication from them was to claim the 'annual' fee. They tried a whole bunch of threats to try and force me to pay them more money. I refused. They stopped contacting me.
Their website claims they are having problems with their phone system. This has been on their website for at least two years. They never pick up the phone. Never any updates. I'm amazed they are still in business. I'm thinking there must be other mugs like me giving them money.
Please don't use this company, it worst than a waste of money!!

"Rubbish firm, what a waste of time"

Rubbish firm, they do not communicate with you and you have to do all the chasing with them! Avoid

"Awful company"

No customer service once you join up. Continually avoid my calls and emails. Sent 4 complaints in writing, still no reply and of course no debt recovery. DO NOT USE!

"I can't believe it is legal what they…"

I can't believe it is legal what they are doing! Collected part of the money over two years ago, deducted almost 50% commision from us saying that we authorised it (which we didn't and they have admitted!) Now they say they can't recover any more from the debtor because it's been too long and he's not responding to letters.

This is daylight robbery do not use under any circumstances!

"Even as a customer I am absolutely…"

Even as a customer I am absolutely horrified at the way that they treat you I've not had an update on my account for over 2 years they have not paid out any money over 2 years and the Debt has escalated they have added more and more fees they've collected off the debtor £744 but still no money is coming to me because it hasn't covered the charges absolutely woeful I hope this company goes out of business

"Not use them"

Not use them. You never get any money from them. And you lose what you paid for recovery as well. Bad service !!! Poor contact.

"Avoid!"

After almost two years of chasing no money even I know they recovered some. Staff who deals with your case is always “off sick” or “left the company” and everythis goes in circles.
Would rate -5 if I could.

"Avoid this cold unprofessional company!"

Avoid this cold unprofessional company!
Cold call offering service.
Decided to give them a chance.
Disappointing poor standard of customer service.
Contacted Managing Directors office by email 08/2017, no reply to date.
Portal problems not addressed.
Most annoyed when staff continuously comment that we paid ONLY £25 for them to take on case.
Extremely concerned by the unprofessionalism of staff at all levels, they’re very unhelpful.
At one point I spoke to a manager about making a complaint. He replied “We’re not John Lewis. Your complaint won’t go anywhere!”
From what I have now read about the company Director, I can understand why his staff are so ignorant. They are seriously Lacking good Leadership and should be micro monitored by Trading Standards and the FCA.

"This Company should not be allowed to…"

This Company should not be allowed to trade and perhaps a joint action needs to be taken by all others who have simply been duped. We shall proceed through the county court against them however we suspect we will only be joining a long list of others who are in a similar position. Have they a license and does anyone know of a governing body that can be involved ?

Do not use this Company, use the fee they charge against the debt owed its the only good result you may get.

"Absolutely shocking service they just…"

Absolutely shocking service they just do not provide the service they tell you or advertise. They convice you in to giving up more money with there sales pitch all they do is make a few phonecalls and texts which anyone can do.
Do not use to recover any debts whatsoever!