Hyperion Hot Tubs

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83 reviews
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Customer Reviews about

Hyperion Hot Tubs

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Jules Needleman

5.00/5.00

"100% satisfied - definitely recommend "

Very happy with both the hot tub and the service I received. Terry knows everything and answered all my questions. So much better buying from a proper local business with hot tub expertise than just buying off the internet. I would 100% recommend Hyperion Hot Tubs. Thank you to Terry and the team!

20/02/2024

Mark Ninnim

5.00/5.00

"Great Service, Highly Recommended."

Just wanted to say a huge thank you to Terry for the service he provided in repairing, cleaning and servicing our hot tub recently. On the initial visit he discovered the issue and told us that he would order the parts and return a couple of days later. It was also agreed that we'd have the hot tub serviced at the same time. True to his word, he turned up at the time agreed and did an incredible job. He explained everything he was doing in a way I would understand and taught me a lot more than I already knew about using the right chemicals at the right time.
Superb service and highly recommended, thank you!

24/11/2023

Sharon Gray

5.00/5.00

"Fantastic product and excellent friendly service"

Terry and Eleanor have been an absolute pleasure to deal with - we cannot praise them highly enough! They weren’t pushy at all, but gave us great advice and guidance so we could choose the best hot tub for our needs. The chance to actually wet test many of the tubs in the Hyperion showroom was fantastic, as you then know exactly what you are getting. It was a smooth process from ordering to installation and the training on the chemicals and how to care for the tub was very comprehensive. Also, the aftercare is second to none - they are there for you.
All in all, I would recommend Hyperion to anyone - excellent high quality products and fantastic professional, yet friendly, service and aftercare.
Thank you Terry and Eleanor

19/11/2023

Justin Tromans

5.00/5.00

"Masterspa Legend 6 - Hyperion Hot Tubs - A Great Service"

We've had our Masterspa Legend 6 hot tub for just over a year now and it's been a great addition to the garden - loved by us, family and friends.
I would not hesitate in recommending a Masterspa hottub to anyone - exceptional quality and with a very well insulated cover, which means it costs a lot less to run than we initally thought (and we use it almost daily for 20-30 minutes) - even wth the high electricity prices we are currently experiencing.
More importantly though was the initial advice given by Terry and his team to make sure we got the "right tub for us". No hard sells at the time of purchase (the showroom Terry has set up sells itself!). Also, the after care and friendly service over the past year has been second to none - Terry and the team really do care about their customers and it shows in everything they do - ongoing advice and a great service plan that includes 3-4 cleans and services per year.
Couldn't recommend Hyperion Hot Tubs highly enough, Thank you Terry and Team!

14/11/2023

Janet Ives

5.00/5.00

"Challenger 15D Swimspa…"

We purchased a Challenger 15D Swimspa from Hyperion at the beginning of the year. Prior to this we made several trips to the showroom and requested a considerable amount of information before eventually deciding to wet test the spa and proceed with the purchase.
At no point during this process was there any pressure from the team at Hyperion and all our queries and concerns were answered and dealt with promptly and professionally.
The whole process from the purchase to delivery and installation was very smooth and we were kept fully updated at all stages.
Their after sales service has proved to be brilliant and they are quick to respond to queries.
I can’t imagine life without our swimspa now. If you’re thinking of purchasing one, just do it!
Terry and Eleanor are very genuine, approachable and professional and I would fully recommend Hyperion Hot Tubs to anyone.

28/09/2023

darren hammett

5.00/5.00

"Lovely staff, fab product"

100% satisfaction from us with Hyperion Hot Tubs.
Gave great advice in the sales room, lots of communication afterwards helping us choose the right hot tub.
Delivered tub personally which I really liked. Professional, honest, thorough company. We are a happy family with our new hot tub, thank you!
Will recommend you to everyone!

28/07/2023

Seb

5.00/5.00

"Great team from helping us select the…"

Great team from helping us select the right tub to quick installation and good aftercare.

19/07/2023

Don Bush

5.00/5.00

"Fantastic Team"

I can quite honestly say that my whole experience with Terry and Eleanor from selecting the right hot tub to its installation was perfect. This included the removal of my old hot tub which proved quite problematic but was neverthless completed within the day. well done team.

16/07/2023

Roger Mason

5.00/5.00

"I have had my Master Spa swim spa from…Hyperion"

I have had my Master Spa swim spa from Hyperion for a year now and use it every day (as long as its not below freezing) Im not that keen… At 75 its the perfect way to stay fit. I swim until the pumps turn off, 15/20 minutes and then do some exercises for 6/10 minutes and that’s enough.

Hyperion arranged everything and made the installation hassle free, they are always at the end of the phone and have been very helpful in making ownership easy. I would highly recommend Hyperion as a supplier in what can be a complex market where you don’t always believe the sales pitch of some suppliers who just want to shift boxes, these guys supply a quality and caring service that you can rely on.

Roger Mason

02/02/2023

Hans

5.00/5.00

"Lovely business and products"

Amazing customer service and really genuinely lovely people. Was a joy to purchase from and even better that they are a small local business but with superb professionalism and skills that you would associate with a larger set up. No hard sale, and really willing and helpful in accommodating needs and changing timescales due to garden works. The tub has exceeded our expectations in terms of cost to run, and ease. Thank you!

24/01/2023
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