"AVOID AVOID AVOID"

I have never met such rude and unprofessional staff!! Ignored for months on end regarding damp then ignored again regarding finance, Verity is especially rude and needs some training on communication!!!!

"Bullies the lot of them"

Bullies the lot of them

"Karma eventually comes round "

I went through the Property Redress Scheme that this awful company was registered with. It's turns out, I was entitled to have my deposit back afterall. The PRS have the power to remove their license & in turn trading standards get involved if the company continues to trade without it. I recommend this to everyone who's been wronged by them. There's fines to face for not complying, the sweet icing on the cake

"Mrs Angry is much angrier…"

The awful company have kept my deposit and are falsely claimimg that i was told months back that the vendor (who had held up a sale for a year), was ready and I had since held up the sale, but won't forward the communication to support it. My solicitor has forwarded me all the email trail which disputes the claim. I contacted the Consumer helpline on 08082231133, they logged my complaint and gave me a trading advice reference number. They sent me a simple letter template to fill out & send to Ainsworth-Lord Estates as the first step. Once the set period to receive a response had passed, I was told to contact The Property redress scheme on 03333219418, which Ainsworth-Lord Estates is a member of. They will now evaluate the dispute and will reach an amicable outcome. Please all do the same.

"Stay well clear of Ainsworth Lord…"

Stay well clear of Ainsworth Lord Estates. I am a landlord and it is clear that they have been retaining money from rent and not paying to myself the landlord. And I mean in the thousands. They are saying works are being done and taking money for them but not carrying out the works. There are statements missing and they are 'unable to locate' or purposefully not providing these statements - they never return to emails. Have heard from other sources how they are carrying out fraudulent activity in a number of ways - please do not go near this agency.

"Awful, awful, awful"

Absolutely awful estate agents. I rented a furnished house with ALE. The tenants gave their months notice and as they left, they took every part of furniture in the house that belonged to me, with them (to the value of approx. £7000). Paul seemed empathetic initially, however this was just an act as several years later, this is still an ongoing issue to the point where my emails are being completely ignored. Not only that but they haven't been paying my rent (I'm sure this is a fault with ALE and not the new tenants). They have refused to update me regarding these ongoing issues, I have had to seek advice from both the property ombudsman and an independent legal firm, but Paul and ALE are still unwilling to co-operate.

"JRP Roofing and Pointing and Ainsworth…"

JRP Roofing and Pointing and Ainsworth Lord Estates. A match made in heaven. If you know you know.

"Incompetent amateurs getting away with anything because they operate in a saturated market."

Enquired about a rental property and stated at the outset I needed to check with the landlord if they would accept our pets before proceeding any further. Agent told me they will get back to me. They did not. Booked a viewing the next day and asked the person with whom this was done to double check. Never got back to me. On the day of the viewing, phoned up to check, was told our animals would be fine with the landlord. Made a journey of more than 2 hours in total to view the property in the evening. Phoned the agent the very first thing in the morning only to be told they have to check with the landlord if the pets will be accepted. Called to chase a couple of hours later to be told by the same agent an application was put through by someone else the day before, meaning the property is off the market. Shambles. Incompetent amateurs getting away with anything because they operate in a saturated market.

"Great local agent 5* Review!!"

Great local agent! Got me a very good rent for my property without much input from me at all. Pictures of the house were fantastic and Verity/Tom looked after everything for me. Myself being in the property industry, I was wary about using an agent but these have been brill. Most of the negative reviews you see on here are from tenants which is a VERY good sign as an agent. They are obviously not afraid to keep bad tenants accountable! Would use again :)

"No professionalism. No customer service"

It's now been over a year since I paid a deposit of £5000. Every month I chase an update, I am given a new completion date, which dose not materialise & no explanation is provided. It is very apparent that the seller is in no position to sell. Paul's team will not confirm this, or return my deposit. I went to the office in person earlier this month, after his employee told me he was in the Blackburn branch. Paul popped his head out of the office then refused to see me. He's employee promised to update by 3pm on the same day, being 1st Dec, which didn't happen. Exactly 2 weeks later, being a reasonable time to look in to a matter. I sent an email requesting an update, to Paul, Anthony and Deborah, again no response at all. Customers service is -1 star, a terrible company to get caught up with. I'll for sure update if I hear back from them.