"The entire Merchology team was…"

The entire Merchology team was incredibly helpful including every single person, from sales and customer support to chat support and those working behind the scenes to make sure our orders were completed. I truly appreciate it & thank you so much!

"Do NOT buy from Merchology"

Do NOT buy from Merchology. They do not allow returns even on undecorated items that are too small. This is hidden on their website. Don't get taken by this company.

"Great Job Team"

All the items came quickly and as expected. I also want to shout out Customer Service Specialist Mandy B. I needed an item next day and it inadvertantly had a ground label created. She quickly called the warehouse and confirmed it had not gone out. She updated the shipping and I got it in time. Great job Mandy!!!

"Avoid Merchology at all cost"

Avoid Merchology at all cost. The dates they advertise to ship out your items aren’t even close. I placed an order which was reported to be “in production” and over a month later when I called to inquire about the order, was informed that they had not even started it yet.

"Poor service"

Poor service, BAD PRODUCTION, ordered the same hats we got a year earlier for our company and during proofing they asked for more money claiming it was a high thread count, asked them what options we had to lower thread count, without asking for approval they simply shrunk the logo and produced the hats and shipped.

"All the 1 star reviews are all you…"

All the one star reviews are all you need to read. Wish I came across this before I ordered. Service was beyond atrocious. Then after deciding to cancel because of non-responsiveness was told I couldn't because products were already ordered from mfg. Seemed like a very canned response because they likely encounter cancelations often.

"Great products, but TERRIBLE customer service!"

Great products, but terrible customer service! I've worked with them for three consecutive years for our yearly staff training. The products have been great, but the customer service has been terrible. This year, the assigned "merchologist" will not return phone calls or emails.

"Exceeded Expectation"

Easy to work with, pricing was fair, and quality exceeded expectations

"Must not need any business"

I asked for a mock up design prior to ordering. I was told they would have it back in 24-48 hours. I followed up a week later without any response. I started a chat and was told the rep was on vacation that day. I asked for someone else to help. When the rep returned he didn't address the mock up, but asked quantity of hats I wanted. 2 weeks after that and still no response. I had a chat today with a different rep and was told it needed to be escalated to a manager, but all managers were on lunch and would contact me when they returned. I still have yet to receive a mock from my initial contact. Literally a hat with a company logo and my name.

"Horrible communication"

Horrible communication. Completed an order with them on behalf of my Physician Assistant class that went anything but smooth between poor communication, shady price changes, and poor quality items. Our "Patagonia" 1/4 zips were the cheapest fleece material I've seen with the logo slapped on, and they didn't even have pockets.