"Animals at Home Poole Pet Cremation Service "

Just wanted to thank Charlotte for her friendly, professional and compassionate service in respect of our pet cat who sadly passed away so suddenly. The service was prompt, efficient, with costs and options clearly explained. I would not hesitate to highly recommend the service operated by Charlotte. My pets ashes were returned on the same day as he was collected, lovely memorable box, with his ashes, piece of his fur and a memory paw print. Charlotte made a very sad situation much more tolerable, so thank you Charlotte.

"On a very sad day for our family( the…"

On a very sad day for our family( the loss of our beloved dog Betty) we called upon animals at home to collect her and take her for cremation. The service and compassion we recieved was second to none. Thankyou so much for taking such good care of our girl and bringing her back home to us.

"Jacques is amazing! "

Had my Hamster picked up for cremation today by Jacques at A@H down in Southampton and the whole experience was exceptional from head to toe. Despite being WRONGLY warned off this company by an evidently jealous competitor. The experience I received, which began at 9pm on a Friday night, was top tier all throughout. I cannot thank Jacques enough for her hard work, compassion, and commitment to the business. I hope she can be duely rewarded. Credit to your company!

"Brilliant Service"

Louise was very kind and so helpful

Put my mind at rest and gave some helpful advice.

Would definitely use the service again

"Animals At Home: Wheatley Oxford: Unreliable "

Animals At Home: Wheatley Oxford

I have telephoned and messaged four times over the past few years enquiring about pet transport. I have left numerous messages but they have never contacted or acknowledged my communications.

Clearly an unreliable and unprofessional business.

"Animals At Home"

UPDATED 13.12.23: The owners of Animals At Home contacted me about my review and experience and investigated the issue at hand. They have now implemented further training and education because of this.

My cat passed away at the weekend and I wanted to use this company for cremation and memorial. However, they’re extortionately priced compared to other businesses (nearly double). This wouldn’t have been a big of an issue if the way I was spoken to made me feel like they wanted to help me, rather than take my money. I was only given a response when I wanted a price, having sent multiple emails over the course of the week previous. When my cat did pass away, I emailed them again and got an instant response - only to be told there was nearly £100 more in charges due to it being the weekend, even though it’s advertised as 24/7. Clearly this company and its franchises only care about one thing - money. Would avoid where possible.

"I had a bad experience with this…"

I had a bad experience with this company. I bought a carrier from this firm. First time I used it at our vets, the handle part broke, and and it fell to the floor with our cat inside. I did not have a receipt, and they refused a refund even though it shows on our bank statement. Make sure you are aware of their policys before you buy. Any returns you will have to pay for.

"I live alone & sadly lost My Jack…"

I live alone & sadly lost My Jack Russell called Dec.Found myself desperate & alone , unsure of what to do.But after calling Jon , it was so Lovely to find the Care & help I needed that day.Then the aftercare , including Jon’s wife was just totally EXCEPTIONAL .

"Animals at home - North warwickshire"

Cannot thank animals at home enough after my beloved dog passed away late at night at home. Jon came out to us past midnight and treated our dog with the utmost repsect and brought his ashes home to us a couple of days later. Incredible service that made a heartbreaking situation that bit easier for us, thank you

"We have emailed twice"

We have emailed twice, and rang once no reply. Unreliable. Not good when dealing with animals.