"Ridiculous utility company, unprofessional staff"

Key points:
- Repetitive mistakes and never learning;
- Poor communication, especially in replying to emails;
- Constantly overcharging if you have a direct debit;
- Unprofessional staff;
- Keep making promises but never do their job.

In June 2022, all the residents in my area were told that mySycous had become our housing utility company. However, it was an utter joke when they started sending out the first statement after the takeover. Incorrect postcode and meter readings with a confusing format for the statement. Then we tried contacting them regarding the statement but it took quite a while for them to get back to us.

Also, they encourage clients to set up a direct debit for our payments to make it convenient. Turns out, we were being double billed and have to write a short essay-like email to guide them on what had happened and what they should do. Provided we did call them and spoke to the manager before, but even the manager has no clue what is going on.

Those issues are still going on until April 2023. None of the staff is helpful or willing to put in the effort to resolve any problem. Non-stop repeating mistakes and we have to literally make detailed step-by-step instructions to teach them to do their job.

"Super helpful"

Super helpful, went above and beyond to help me with my heating problem. Very polite and speedy response aslo. Would 100% recommend them to anyone.

"Excellent service!"

Excellent service!

"I had a terrible experience with…"

I had a terrible experience with Sycous. I had an appointment scheduled with them, and just 56 minutes before the appointment, they called to cancel it. They claimed that the parts needed for the job were not delivered. What a complete and utter joke! This is a complete waste of my time, and I would strongly advise anyone to steer clear of Sycous. They clearly have no respect for their customers' time and no ability to plan and coordinate their work effectively. Save yourself the trouble and find a more reliable service provider.

31.03
Oh, come on now, Sycous! This is getting ridiculous. Another cancelled appointment? That's twice now, with just 10 minutes notice.

Great improvement!

"Hi not a customer yet and don't want to…"

Hi not a customer yet and don't want to be a customer along with reviews of this company on this site and Google reviews I am really worried as a pensioner and being disabled about when this nightmare company will start supplieing my building my local council (Harlow district council) do not care .mycous have such a bad reputation in this town they are officially going to start billing us as of the 1st of April 2023 and that is the date I will have no choice but to turn my heating and hot water off as to avoid this companies miss billing overcharging and taking money as and when they feel like it as I am on a fixed income this companies reputation does not give me confidence whether I survive next winter I will be surprised in regards my personal experience with this company I have tried for four weeks to start dialogue with them to no avail they have ignored my concerns even my council have no interest in resonce to mysycous on the 1st of April when mysycous take over supply due to very poor reveiws from other customers in my town referring to over charging pensioners etc I will be physically turning off my heating and hot water system at mididnight the night before even though I have medical conditions this effect but due to very poor customer services and lack of resolving issues I have no choice this will be done in front of neutral witnesses and I am curious as to how much this company tries to charge for no use

"Not able to obtain account details"

After being informed our energy has moved to this company, we are unable to obtain our account number. There is no answer on phones in office hours and no response to messages left. Extremely over complicated to top up hot water and zero customer service available

"Had a great response from Samantha from…"

Had a great response from Samantha from mysycos regarding setting up my new account. I thought it was going to be really difficult, but I got a call back within 15 minutes and I was all sorted. The mobile web App was really smooth.

"Customer service team dealt with my…"

Customer service team dealt with my problem quickly

"Manual codes and telephone top ups!"

I bought an apartment with a prefunded meter by these guys. I make top ups on line and then they don’t reflect and I have to enter some insanely long code into the meter which isn’t accessible. It’s an absolute ridiculous setup in the 21st century. I have no worries and will do some investigation to see if I can shift from these guys.

"Avoid!"

Abysmal customer service. Via email they promise to 'chase' things and give an update - but don't reply upon weeks of chasing. On the phone they are rude, disrespectful and impatient, interrupting their customers and acting frustrated if asked questions they do not have the answers to. Hugely unhelpful and a very disappointing experience overall. Sycous was unfortunately set up in the property I moved into so I do not have a choice to go with anyone else, but if you have a choice I would avoid.