"My phone conversation with two of your…"

My phone conversation with two of your staff. Both knowledgeable, patient and understanding.
Calling in is a big problem, long waits, and long times for a call back. Other than that, no other issues. My husband is trying the hearing aids, and they seem to be working out for him. We are still in the learning stage, but things seem to be going well. For starters, TV can be turned down considerably. Hoping this continues.

"Doing great to this point. Grateful Customer."

Doing great to this point!

"Hearing aids are junk and customer…"

Hearing aids are junk and customer service is even worse!!!

"I have only had them for a little while…"

I have only had them for a little while but am for the most part happy with them.

"Customer service is excellent"

Customer service is excellent. The staff seems knowledgeable, and willing to help work thru any issues and offer suggestions and alternatives for these issues.

"contacted customer service by live chat…"

contacted customer service by live chat and they made me happy. we will see

"returned hearing aid and have not …"

returned hearing aid and have not gotten a refund

"The great Bossa Hearing Aids…"

The hearing aids are small and my hearing is so much better! They are well worth the money. I love them. They are great!! I referred my niece to them so she could get a pair. She was excited about getting them. I'm sure she will be happy!!

"I had purchased for my Mother and she…"

I had purchased for my Mother and she can hear alot better. Highly recommend

"Poor customer service…"

Bought the Bossa hearing aid and it wasn't comfortable, too big. Wanted to return and was asked if I wanted to upgrade to "mini". I declined and now, 7 weeks later still have not had my return processed. I've called 3 times and always the same story. Really lousy customer service. Go thru a store for a hearing aid.