"Még nincs tapasztalatom most rendeltem"

Még nincs tapasztalatom most rendeltem

"Enence Translator with Offline Mode - very bad experience"

I received the Enence translator on 3/20/2025. There was a problem with the offline mode from the first day. I tried several times to get it to work and it never did. I submitted a help desk ticket on 3/24, with no response. Over the next 18 days, I submitted two additional help tickets, one email asking for a time estimate of when I would hear from them, and made 7 phone calls to the Support desk. I never got a response to either help desk ticket nor to the email I sent. I spoke with 4 different people at the Support Desk number, had the issue escalated to a manager or supervisor, and have yet to hear back from any of them. I just got off the phone with Enence again, and have been told that my problem has been escalated up again, and I would hear back within 48 hours. I've been told that three times. I have yet to hear back from anyone. I was told I can't return the device (which I have had less than 30 days), because it had been opened. What??? How would I have known it was not functional if I had not tried it?!

Enence does not stand behind its product. Enence does NOT offer customer support or help to resolve issues. Enence does not follow through on their word of when you will hear from a supervisor or manager. Enence has no interest in resolving issues with their product or with helping their customers. I do not recommend this product or this company in any way.
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As you requested in your response to the above review, I have sent you my order number and my email address via your contact form on the link you provided yesterday. I added additional information in this matter, and look forward to a prompt resolution. Please verify for me that you have indeed received my information via my communication through the support link you provided. Thank you.

As of 4/13, this issue has been resolved. Thank you, Marie, for working with me to receive a refund for this device.

"To many extra cost options"

To m extra cost options

"Good evening Sir / Madam"

Good evening Sir / Madam, is greatful because i want to learn German first and Japan and all the language, but i am old, i have 37 years and my brain is not young anymore, that means i need 10 lives for learning. Thank you and God bless you!

"Dogs"

OK, It is very excelent

"Terrible experience – Avoid this company"

1 Star is only Because I cannot select 0 Stars.
I ordered 1 item and was shocked to receive 4 — and be charged for all of them. Despite their "30-day guarantee" and "free shipping," they're now demanding I pay international return shipping to Germany, even though the package shipped from North York, Canada.

This feels dishonest and misleading. If you're in Canada, be warned: they'll make you pay for their mistake and hide behind fine print when it’s time to make things right. I expected much better service — and at the very least, fair treatment. I have yet to get any real customer service from this company Order# 01L5RMD Since my post they have replied but still are requiring me to return the units to Germany vs North York Ontario where they were shipped from. Along with the fine print of.....Please be reminded that we are unable to accept opened or used returns. In addition, please note that you won’t be charged a restocking fee, but return shipping fees will not be compensated for. Additionally, the initial shipping charge cannot be refunded because it was already paid to the courier for the purpose of sending the package to your address. To learn more about our return policy, please visit this link: Return Policy.

I will be contacting Consumer Protection. Clearly they should be Avoided at all costs!!!! So much for the "Money back Guarantee" they offer

"Great"

After reading about the product looked like something I should have to help me throughout my travels.
Moving forward with your site even with all your special offers it was quick and easy which made me happy I don't mind the offer as long as they allow you to say yes or no and move forward.

"The Company Solved the Problem..."

I ordered 2 Enence Translators and a mini power bank on November 27th, 2024 for a trip I had approaching the following March 2025.
In Mid January I started emailing the company, because I was concerned that I would not get the product before my trip. It FINALLY arrived, FOUR MONTHS after it was ordered and literally the day we were to leave for our Scandinavian vacation. The product MAY be good but I didn't have time to learn to use it before we left. I'm not going to return it because the receiving end of this order was so bad, I do not trust that the company can provide me with a speedy and efficient return. I will be selling these items brand new on EBay for a fraction of what I paid for them.
**As requested by the company I ordered it from, here is my ordering information: `

Date ordered: 11/27/2024
Order Number #88EXXZL
Order Received: Week of March 2nd, 2025
Correction: It took about 12 weeks to receive, not 14 weeks as previously stated.
To Enence Co: Regarding email address from where I ordered it, this site will not allow me to post email address here, and I will not be spending any time on your website trying to initiate a return, so I will not post it there. I'm not expecting you to be able to do anything to "fix" this. What is done is done. Thank you anyway for the reply.

I'm updating the review on 4/16/25.

Apparently the company saw my two star customer service review and they sprang into action. They kept asking how they could make it better, and I basically said there was nothing they could do as the issue had come and gone. Suddenly before I knew it they were issuing me a FULL refund, including shipping! Truly, the whole experience was sort of over-the-top; first the greatly delayed delivery and then the speedy refund that I did not solicit! I'm going to have to upgrade my review here now to 4 stars and they have solved my problem. Thank you again to the company and I hope you are able to continue in this positive customer service trajectory. Jennifer Hahn

"Easy to order."

Easy to order.

"There were too many "add-ons" to…"

There were too many "add-ons" to consider prior to final check-out.