"Ardel was amazing and really understood…"

Ardel was amazing and really understood my situation and gave me the best costumer service

"James the Advisor was very polite and…"

James the Advisor was very polite and understanding.

"Bill Management"

Spoke to Elliot who was absolutely lovely and extremely helpful.

"The call taker "

The call taker absolutely amazing customer service who understands you and tries his best to help you in your situation instead of just looking at money and how much they can get that is very respectable came to a solution that worked and wouldn’t leave me stranded after very satisfied with the customer service and the way I was spoken to

"Very rude and trying to dictate to me…"

Very rude and trying to dictate to me when they was taking money out me bank!

Didn’t wanna hear me when I was telling them I was at work could they ring me back at a later time, absolutely disgusting behaviour from the caller, abrupt is been very polite

"The lady I dealt with was very…"

The lady I dealt with was very understanding of my circumstances. She actually listened and checked that I could afford the payment plan we were putting in place.

"The advisor I spoke to (im so sorry I…"

The advisor I spoke to (im so sorry I forgot the spelling of the name!!) was brilliant, wasn’t pushy and gave me options with which to set up a direct debit. 10/10!

"Sorted my problem professionally "

ACI have been helping me with an account I had gotten into difficulty with.
Contacted them about my problem and they were very helpful and professional in sorting my problem.

"Very happy with the call I recieved…"

Very happy with the call I recieved today very polite calm & friendly understood my circumstances talk me though everything didn't pressure me to pay more than I could comfortably I could afford ,great service I can’t remember the name of the gentleman who spoke to me but thank you ,if there was more people like you in other services then maybe people like me wouldn’t get to the point of giving up .

"Absolutely fantastic...I was given…"

Absolutely fantastic...I was given great advice and he was very supportive on my husbands condition. Really can't thank him enough. Also this has put my mind at rest too