Your Housing Group

Civic Organizations and Social Aid
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170 reviews
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Customer Reviews about

Your Housing Group

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Bradley

1.00/5.00

"An absolutely repulsive company that is…"

An absolutely repulsive company that is responsible for damage to our property and the creation of hazards.

One of our neighbours is with Your Housing and the tree on the property has began causing damage to the path leading to our house as well as the foundation of the fencing and the path in the front garden.

We contacted them about this, just to have them basically say that we should contact our insurer. They have completely neglected ANY responsibility with this and it is disgusting. We're now still stuck with this issue months later and the tree is still causing damage, pushing path flags up which is creating trip hazards, especially concerning for an 80 year old disabled family member.

A truly disgusting company.

01/09/2024

JAMES JONES

1.00/5.00

"Not happy with the services am getting…"

Not happy with the services am getting a person was aposs to come back to fix me roof never got back in contact with me and no job on the app I had another person to come out for a ground worker to fix me gutter today but I end up getting a roofer again but a different person this time. All they do is take photos say someone will be out to fix them. I had to fail appointments. Even had me place inspection but no news over that The phone service you have to wait on for ages. Wish they will get there act together.

19/08/2024

Consumer

1.00/5.00

"Your housing group is disgusting I have…"

Your housing group is disgusting I have been waiting on repairs to my house for months on end I have called them almost every day and have filled out the complaints form and still nothing they have left me in a house that has a leaking roof full of mould I cannot use two of the bed rooms because of it. My son is asthmatic and should not be near mould so they are breaking the law ! the house I got of them is in a state of disrepair there is water running into the electrics. The house Is riddled with cockroaches when I first moved in there was sewage running into the garden the window had no lock on it there was no back gate on the property. Huge holes and parts of doors missing which they have still done nothing about all walls need plastering as falling down and roaches coming out of them no grab rail on a steep set of stairs the house is a death trap I will be posting pictures and the whole story on social media so people can see what this housing association is doing to there tenants

16/08/2024

David Michael Whalley

1.00/5.00

"By far the worst landlord I’ve ever had…"

By far the worst landlord I’ve ever had
They just don’t care about tenants repairs non existent you fill out a complaints email and never even respond after 14 years in my lovely bungalow I find myself looking to move
At nearly 60 because I just can’t put up with them anymore as per usual you do as they ask and they still never contact you I even made a official complaint and still no response absolutely shocking behaviour

09/08/2024

John Grundy

5.00/5.00

"Needed advice regarding home insurance"

Needed advice regarding home insurance. Rang them and spoke with Gary who was most helpful. I certainly couldn't have asked for more. Highly recommend these people, saved me quite a bit of money . Thank you
Regarding the reply from Clair. I absolutely did mean to leave this review for Your Housing Group, Gary saved me both time and money. To say I'm pleased is an understatement. Thanks again John

05/08/2024

Jo Brown

1.00/5.00

"If I could give a zero rating."

If I could give a zero rating.. for that matter a minus would be more fitting. In an ongoing battle of torture caused by fleas from another tenant. Housing provider has had ample opportunity to treat their flat and yet they've left me to suffer the worst experience I've ever had. My torture began in February this year and knowing nothing about fleas thought I had shingles and treated for such. In March discovered it was fleas and the rest of my story continues to be a living nightmare. Will be taking another posters advice below and contacting my MP tomorrow. Case already with ombudsman. This organisation's complaints procedures are utter nonsense and unfit for purpose.

23/07/2024

Stephen Ashurst

1.00/5.00

"Nightmare Neighbours."

Why do your housing anti social behaviour team. Allow a young family of three to terrorise a 67 year old living in the flat below. I try to sleep at night they bang on the ceiling. I can't even sleep in the day time because the 14 year old boy never goes to school he is at home whilst his mother is at work and she's told him to stop me sleeping in the day. I have had to book into a b+b for 6 nights to get some sleep. I've had the area manager to see me on two occasions. Nothing as been done. This is still going on and something needs to be done about it. This family we're evicted from there last placed they lived. I wonder why !!? I have now received a reply from your housing 24/07/2024.stating that they will have this looked into. I heard this story the last time i placed a review on trust pilot. Guess what I'm still waiting. Well here we are again this post is from 22 of July. Only last night and every night before that was they banging on the ceiling again. Still not heard from anti social team at your housing. Doubt I will. They are a company full of lies. And I'm sure by now people who post on here are wise to the fact that they only reply to your post to make people think they are doing something sad sad 😔😔 it's now 6th August.

22/07/2024

William

1.00/5.00

"Formal Complaint Regarding Tenant Behaviour and Lack of Response from Your Housing Group"

The tenants' behaviour is problematic, but the customer service is even more concerning. Despite submitting numerous complaints regarding these tenants, I have received no response. The shared fence panels have been damaged by the tenants on one side, and they have installed protruding nails and glass on our property, creating a hazardous environment. On the other side, there are also various objects encroaching onto our property. These actions are illegal under UK law, yet Your Housing has consistently ignored my complaints. The tenants are not only violating the law but also breaching their tenancy agreement. I would certainly avoid any areas managed by Your Housing Group; do not purchase a property near them under any circumstances.

18/07/2024

Kemmi pollard

1.00/5.00

"Does not carry out repairs that are…"

Does not carry out repairs that are stated are there obligations to carry out on the repair responsibility page on there website to carry out dismissed my repair requests online numerous times discarded many of my phone calls saying I am responsible for the repair of my exterior gate which it states on the website it’s there responsibility they then lied saying it’s in my tenancy that am obliged for the repair in which it does not state in my tenancy that I am responsible for this repair I have every phone call recorded along with the online repair submitted on the home hub along with the numerous emails I have a sent to be blanked. I have 2 children under the age of 5 years old one with a disability which I have explained to them that there’s no gate on the garden so if they was to run out of the property and a accident was to happen then it would be there fault as they’ve left the property exposed unsafe and exposed to intruders. I have since contacted housing ombudsman and my local mp and I am also awaiting a visit from the environmental health in regards to this matter. Anyone else having problems with your housing group contact the housing ombudsman and also your local mp and environmental health as your housing group have a duty of care to carry out all repairs in there properties as it is tenant’s responsibility to make sure the rent is paid on time every month it’s there responsibility to make sure repairs are carried out in the correct conduct and manner do not be fobbed off by this company and there lies and text book customer services asking to contact them and send more emails and calls over to still do nothing about the problem !!!!

12/07/2024

Vicky Wilcock

5.00/5.00

"Brilliant housing association"

Brilliant housing association! The system is easy to use and the staff and Contractors are lovely and helpful. We understand that things go wrong within your home, however I am very happy with this housing association and I feel very lucky as there are some terrible housings.

24/06/2024
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