"Very satisified with customer service"

Multiple customer service queries have been dealt with quickly and positively by numerous customer service reps over the past few months. I have never had an issue in cancelling or returning any items and when faults have occurred or bricks missed from items these have been rectified very quickly. Overall very satisfied with this company.

"Tutto Perfetto"

Vedendo i commenti negativi, ho avuto il cuore in gola tutto il tempo. Temevo non mi arrivasse il pacco in tempo o che non arrivasse proprio. Invece ho ordinato il pacco il 19 dicembre e oggi 22 dicembre l’ho ricevuto.
Non ho ricevuto l’omaggio ma poco mi importa, forse arriverà questi giorni.. ma è davvero irrilevante
Inoltre vorrei aggiungere che era impacchettato benissimo senza nessuna bozza insomma
Ora non so se sia stata fortunata io, però 5 stelle. Solo perché è arrivato, come diceva il sito, prima di Natale.
Grazie ❤️

"Extremely greedy company that doesn't care about its customer's money"

So don't get me wrong I really do enjoy Lego and what they have to offer. However I start to get pissed off whenever you overcharged for plastic bricks and then retire sets that I only have half of because I cannot afford to buy all of these sets at once. I am referring to the Mosaic collection featuring The Beatles' White album photos. They sold four of these for about $100 each and I wasn't able to buy all of them at one period of time so I decided to pace myself. Now I go on the Lego website and what do I see? The set has been goddamn retired. So now they're even more expensive because they don't make them anymore and I only have two out of four of the Beatles so what the f@ck am I supposed to do with that?

"Only the worst is good enough"

Wow! Only now when I come to write a review of my appalling experience do I see a sad catalogue of jaw dropping failure to satisfy customer demand. I find it hard to believe that a company with such a strong brand name as LEGO can be so extraordinarily incompetent at managing the stocks and distribution of their products. I ordered the Identity and Landscape kits at almost £700. Having had the order confirmed as on its way TWICE …but “sorry for the delay”…I then get a mail telling me my order has been CANCELLED! Despite writing to the CEO Niels Christiansen I was fobbed off back to Customer Service to apologise to me yet again. I understand he must be receiving too many complaints. I don’t want an apology I need to have the set that was confirmed TWICE by them. Clearly Niels is struggling and it is very apparent there is a big problem between production/warehouse/distribution and customer service. Customer service must be reeling from having to deal with the same complaints. According to my research LEGO value teamwork, creativity, children, and families. Workers at LEGO can expect an environment that fosters connection, teamwork, and innovation. LEGO group motto is “only the best is good enough”…but from my experience customers and businesses who use Lego Play are certainly not valued and the way I have personally been dealt with is definitely not good enough. I am very disappointed with the brand. PS sending me a free Pirate kit does not compensate my client nor my loss of business and demonstrates no understanding of the business aspect of the LEGO Play product they market. Better they stick with children and families.

"Ordrenr T404075572"

Ordrenr: T404075572 hos Lego shop julegave til mit barnebarn
Bestilt 12/12-2022, er stadig ikke kommet, sad i ventesløjfe i går i 1/2 time kl ca 11 og gav til sidst op tastede mit nr ind så de kunne ringe retur.
Jeg har stadig dagen efter kl 21 intet hørt eller blevet ringet op
Lad være med at bruge et så useriøst virksomhed som tilsyneladende intet har styr på

"Versand? Kommunikation?"

Ich habe am 10.12. und 15.12. etwas bestellt. Die zweite Bestellung musste ich hierbei zweimal aufgeben da ein Artikel die Höchstmenge überschritten hatte und die komplette Bestellung storniert wurde. Dies wurde mir leider erst ca 2h später mitgeteilt.
Heute ist der 21.12. Es ist noch nicht mal das erste Paket angekommen. Seit 3 Tagen steht in der Bestellverfolgung schonmal bei ersten Paket "versand" , aber da wird nichts versand wenn man bei der Sendungsverfolgung schaut. Auf eine Anfrage vom 20.12. (gestern) habe ich noch keine Antwort. Mir ist bewusst, daß vor Weihnachten alles etwas länger dauert, aber heute sind es 11 Tage her, daß ich die erste Bestellung aufgegeben habe.
Da der Bestellvorgang nicht gut gelaufen ist, keine Kommunikation zustande kommt, ausser automatische Mails und ich noch keine Ware erhalten habe, trotz Bezahlung gibt es nur einen Stern.

"Absolut bästa utbud och Lego är…"

Absolut bästa utbud och Lego är fantastisk leksaker
Men Lego lurar folk med att man får en present om man köper för x antal kronor - detta verkar vara totalt bluff! Kontakter man kundservice för man bara besked om att de säljer för mycket till att giva presenten
Leveransen tog också över 3 veckor!

"Schlechter Kundenservice"

Leider wird die Ware von Lego sehr schlecht verpackt und die kam schon mehrfach beschäftigt an. Bei Telefonaten erklärte man mir, dass man nicht erwarten könnte, dass die Ware unbeschädigt ankommen würde. Auch wurden mir komplette Bestellungen mit mehreren Sets storniert, weil ein Set nicht lieferbar war und VIP Prämien und gratis Beigaben sind verfallen.

"Ho ordinato due regali di Natale"

Ho ordinato due regali di Natale, il 27 novembre. Arrivato solo uno. Non è possibile annullare l’ordine. Non è possibile sapere se arriva l’altro entro Natale. Forse la Lego si è dimenticata, come azienda, che i loro principali clienti sono bambini! In pratica il servizio clienti ci dice di ricomprare il regalo e quando riceverò l’altro chiedere il rimborso…ma è possibile? Non stiamo parlando di pochi euro! Senza parole!

"Refused Refund"

Ordered a set and then cancelled within minutes of placing the order and then customer service refused to refund it as it “in the warehouse”.

Firstly I work in a warehouse and we cancel customers orders in warehouse all the time and it secondly I requested the cancellations within minutes of ordering.


Absolutely disgusting bullsh*t from Lego and pathetic customer service that doesn’t fly in 2022.

Sort it out! You can’t afford to have sh*te customer service no matter how good your products are!