"The longest refund in history of online shopping"

Returned unwanted items which have been delivered to the warehouse and still no refund after weeks of waiting and all customer services say is that there is a delay. NEVER 👎 have I ever experienced such poor refund service from any other company small or big. Quick enough to charge so much and take your money. Disgraceful.

"I would give zero stars if it was…"

I would give zero stars if it was possible. We have ordered bricks worth 122$ since July. They kept sending us the wrong pieces. We asked them if they would like us to send the wrong pieces back, and they said no, keep them. I still do not have the correct pieces. And now they have the nerve to say we have taken a lot of free stuff and we are now banned. We don’t need your free stuff!!!! We ordered apples and you sent us potatoes. We don’t need this crap!

"Schlechter Kundenservice"

Lange leiferzeiten , sehr hohe Preise, farbabweichungen und unkombetente Mitarbeiter. Habe lange lego gesammelt aber nun reicht es.

"konkurrenz besser"

Früher war Lego einiges besser, nur das die Konkurrenz 1000mal besser ist (mehre teile, Günstiger, bessere Qualität. Cobi etc.)

-Lego Shop funktioniert nicht mit PayPal bezahl
Methode. (überall geht's.. ebay. etc.)
-schlechte Qualität
-Aufkleber bei teureren Setz ?? (800€ und Stickers -.-)
-Steine Farben unterschiedlich(z.b blau in anderen
tönen o.0
-Preis Politik schlecht durchdacht
-Benehmen zur der Konkurrenz miserabel

ich werde nie wieder von Lego etwas bestellen.

"Shame what's happened to this company."

Shame what's happened to this company.
I started getting Lego sets seriously in maybe 2009-2010, this ranged from Lego City to Technics and Hollywood sets like Indiana Jones. My father was also a massive Lego fan from being a child too and so he would often buy us two big sets to spend a few days working on with each other.
Our love for Lego dipped to a low point a couple of years back after the sets stopped being adventurous and fun and when you could buy a tiny car from a marvel film for the same price as the Taj Mahal (greatly exaggerated but you get my point).

Then lockdown hit and it was a perfect time to look into buying more Lego sets, so we go onto the Lego store and find it to be riddled with embarrassingly overpriced sets that contained maybe 200 bricks when that much money could have gotten you 1000's a couple of years back. Nevertheless, I got the Technics Land Rover Defender and actually enjoyed building it in 5 hours in one day and it only cost 3 organs to buy.
I don't know why Lego has shot their prices up so much in recent times, it's not like the sets contain pure gold bricks or something. I feel bad for parents now whose kids are as much into Lego as I was as a kid, there is an attic full to the brim of boxes of assorted Lego pieces and the memories that go along with every brick.
Lego is about imagination and memories and it's just a shame those memories now have to be how much money you had to fork out to get yourself/family/friends a half decent sized model. Honestly, just get Minecraft.