"Very happy"

We purchased a VHS recorder very good price with free delivery. Excellent service from this company. Even after sales excellent. Stephen Lyell so helpful with set up and choosing right cable.

"VHS to DVD converter…"

I purchased the VHS to DVD converter kit. Before I placed the order, I confirmed with them that the software required was available to download as my laptop doesn't have a CD drive, they confirmed so I was happy to put the order in. I had to chase for an update on the order as it wasn't dispatched for the few few days, to be told they was awaiting stock and it would be dispatched today. It arrived the next day, but with the CD software, which was broken so couldn't be used anyway. The VHS worked to my best knowledge, but couldn't use it to convert these tapes as the software wasn't usable. I have since contacted them multiple times asking for a download link, to either be fobbed off by being advise the technician would be sending it today (Never received) or ignored completely. So now I have a VHS player, the converting kit but no software to use in order to convert it, making it useless.

"I bought a refurbished VCR and dongle and they didn't work"

I bought a refurbished VCR and digitization dongle from these guys last year (Sept 22). The dongle didn't work. I set the whole lot back and asked for a replacement.

Matt confirmed that the dongle was faulty.

Replacement arrived, but ONLY the dongle, not the VCR (I'd sent the whole lot back as it was not clear where the fault was.)

Since I had no VCR and could not confirm that the dongle worked, I sent it back and asked for a refund.

That was November 22. No reply since.

"Pleased with both product and service"

I bought a refurbished VHS/DVD combo player on behalf of a relative. It arrived within 7 days as expected. It was easy to set up and both the VHS and DVD player work absolutely fine. My relative hasn't tried recording yet but so far so good.

"DVD recorder worse than the one it was bought to replace."

I bought a DVD recorder with hard drive from Electrovid but it proved unreliable. However, it took 3 weeks for me to discover the machine's faults which was then too late to return it for a refund. In addition, after I had placed the order I didn't hear anything from them - no order confirmation, no estimated delivery, no acknowledgement. I phoned them, was told they would email me but still received nothing. Finally, they use UPS for delivery who, frankly, are also rubbish.
PS it is now several weeks since I bought this machine and it just gets worse, I frequently have to reboot it, it failed to record my favourite programme whilst I was away and is generally hugely unreliable. I paid over £100 for this piece of crap and, as a pensioner, I was hoping to save myself money by not buying new but instead I've effectively lost that money. DO NOT BUY FROM THIS COMPANY.

"Really upset waited a month for my…"

Really upset waited a month for my order, no response to either my emails or phone call.
Don’t buy from this company!!!

"I can highly recommend Electrovid"

I can highly recommend Electrovid. Their response to my last minute change to my order which required a refund was immediately sorted. I look forward to trading with them again in future.

"I am still awaiting a reply to an email…"

I am still awaiting a reply to an email sent about a month ago
regarding 2 different orders,where 2 different machines
both arrived faultY
=====================================================================

"Product didn't work but got a full refund, no questions asked."

I ordered a DVD/VHS combo player just before Christmas and it arrived within a few days (in time for Christmas as promised). Unfortunately it wasn't working (switched on and off) but couldn't get it to play a tape or DVD. I corresponded with the company on and off for two months about a replacement ... always waiting on something but always prompt to respond to my emails. In the end I suggested that I should just get a refund and, without any prevarication, I got an apology and a full refund within a few days. I'm sorry I couldn't get what I wanted but I can't fault them for responding to my emails promptly and for paying a full refund without questions as soon as I asked for it.

"Not happy at all"

Not happy at all, ordered a DVD player that took almost a month to arrive.
They didn’t respond to two emails that I sent chasing up the order.
I phoned up and they said they were waiting for a part.
DVD player eventually turned up but it makes a really loud scraping noise from the disc so you can’t hear the movie.
I emailed again to inform them and I am yet to receive a response, it has been a week since I sent the email and still no response.
Not great customer service.