"Had these chancers send someone up from…"

Had these chancers send someone up from Newcastle to my address in Scotland on a Sunday afternoon claiming my insurance company had instructed them to come and take a written and signed statement from me regarding an accident I was involved in over a year ago.

I contacted my insurer this morning and they told me they would never instruct such an act and would never send anyone representing them to anyone’s address for any reason.

Needless to say I sent him packing but he was trying his best to intimidate me and throwing around words like “accusations against me” and “ability to obtain insurance in the future” so I urge anyone in a similar situation to just shut the door on these scumbags and tell them you’ll call the police if they don’t leave your premises.

This company should be ashamed at themselves and I hope someone takes them down.

"Very unprofessional"

Very unprofessional staff. Lyndsay (Property Adjuster) said she would get back to us by the end of week commencing 22th January and she did not bother to do anything or contact us. When challenged, she replied that she was ill. Even if not a lie, it should not be my problem. If you don't understand the urgency of some situations, just change the business.

"Very slow at getting answers"

Very slow at getting answers. They don’t rush themselves in the slightest. You will have to constantly be on phone trying to get any sort of update. They would have got no stars. But a man called Keith turner works for them. He was very good with the communication and he really got the ball rolling for me. I’d buy the man a beer if I could. Thanks Keith

"Really rubbish be aware"

Really rubbish be aware

"Incredibly slow and impossible to get…"

Incredibly slow and impossible to get in touch with.
Loss adjuster visited property in Nov - 2 months down the line and still wating to hear from him or his assistant. Meantime a family with a child with medical condition is forced to live like squatters.

"slow and non-professional process"

Starting from my first claim Oct 8th, it's been 64 days. The process of getting the first settlement plan out has been incredibly slow, and many professional factors weren't considered listed in 'terms of services' by the insurer Lonham. One thing that needs to be noted is that the adjuster doesn't consider the total insured value that we as a consumer, initially paid the insurance for. However, with all due respect, ihmo that's why insurance exists. Personally, I had no interest in navigating through this insurance claim process initially, I hope all the damages incurred during the handling process never happened, and I don't want to bring this to the next year. Would you pls kindly get back to me ASAP?

"Don’t open file or contact you"

Been without access to my toilet for over a week now. Every time I phone I get told someone will be in back in contact with me / will get an email. Nothing comes through. Absolute joke. Only one toilet in the home and I have to travel over a mile each way every time I need the toilet.

Contacting the ombudsman and environmental agency.

"No response 5 MONTHS LATER!!!"

No response - 5 MONTHS LATER!!!

See my previous review...no update!!!!! No response to my emails!!!

Does this company even exist??

"Useless & Rude Company"

Unfortunately we had to deal with this company after our room was ruined by a Next candle . They are so unprofessional & rude on the phone especially an agent called Michael who used words like” let’s cut to the chase “ we reported him but I bet he’s still there . They do not ring you back & all over talk the customer . Poor training . It took months & it was only because we rang them each day to chase it up . They are a shocking company. And don’t ask me to message you as I luckily never have to deal with you ever again 😡

"WARNING"

WARNING! BASED ON MY EXPERIENCE THEY WILL ADD TRAUMA TO TRAUMA IF YOU HAVE HAD TO MAKE A CLAIM FOR A MAJOR EVENT SUCH AS FIRE, FLOOD OR SUBSIDENCE! I'LL WRITE NO MORE AS THEY ARE STILL DEALING WITH MINE, HENCE GIVING TODAY'S DATE BELOW.