"Calm, kind Georgia helped us access printable versions of our ticket for Eastbourne Tennis"

Big thanks to Georgia at The Ticket Factory who kindly and calmly helped me access our tickets for the Lawn Tennis Association's Eastbourne Tennis tournament starting Monday 24 June.

"Restricted view seat not described ec"

Bought Pet shop Boy tickets in the presale for the Utilita Arena 8 June gig.

Our view of the singers was totally restricted by lighting stacks on the side of the stage - there was no mention of a restricted view when buying the ticket - or on the e mail confirmation or e ticket.

We were very disappointed and have e mailed asking for a refund

"Painful process"

Spent whole day to book tickets to HOYS.
Something that should be a straightforward process was a very time consuming and frustrating experience. Would not recommend.

"A++Service"

Took out the insurance had to miss the concert Full refund in less than 48 hours Amazing service

"Great service"

Ordered x4 Olivia Rodrigo Tickets the day before the Gig and was apprehensive when booking as they mentioned printed tickets, as the venue had stated mobile tickets only. I called the box office to check and they said it was fine as there was a cut-off for mobile tickets, so printed or box office collections were accepted for tickets after this time.

Once booked email came through immediately. I printed off the tickets and had no issues upon arrival.

One happy family :-)

"It was a breeze"

It was a breeze. Tickets came through the day before the show as it stated. No problem at all.

"NEVER BOOK AN EVE NT WITH THIS COMPANY"

NEVER BOOK AN EVE NT WITH THIS COMPANY. The website this company use is a disgrace. You login and look at the orders you have purchased and it only displays an order number and the date purchased. No description of which event is for which order. Then when you want to find your tickets just before the event. It up there with trying to find Lord Lucan or Sherga. Why can things not be easier. Of course in the contact section there is now no way to talk to anyone only a section to make contact digiyally. Too many companies do this now and have now duty of care to the customer any longer. We are just a way to get money and then be dumped on to sort out problems with no customer facing staff.

"Resent having to download an app onto…"

Resent having to download an app onto my already congested phone, just to get my tickets to the RHS urban show. No sign of the tickets in my wallet despite logging in - going to chance it tomorrow when I visit and hope they accept all the confirmation emails as proof of purchase. Useless app, so convoluted to download and doesn't work well when you do.

"I'm giving them one star too many"

I'm giving them one star too many. The process to get the tickets is so complex especially when assigning the ticket. The assignee is forced to download their app to get the ticket. They keep asking to have access to my device, my contact list, my photos, my location. I click deny to everything. What's frightening is they say the tickets won't be available until the day before the event (in this case the RHS Manchester Urban Garden Show). What happened if there were glitches to the system and 24 hours were not enough time to rectify any problems. I would end up losing my tickets and missing the show and wasting the train fare from London to Manchester. Why on earth RHS wants to use such an inefficient and user-unfriendly apps to sell tickets?

"Glitchy and have your card details ready to enter"

I used The Ticket Factory to book tickets for an RHS show. It took me a long time and a lot of faffing to get the process completed. I couldn’t log in with Facebook due to a system update, I then needed a new password. The temporary password expired almost immediately and I had to request another. Each time I went back to my order, the basket has emptied and I needed to start the process ago. When I finally came to pay, I had just three minutes to put my card details in. Luckily, details are saved in my system otherwise I assume I would have had to start again! Luckily the tickets I was buying are not time sensitive but it would be very stressful if they were. Not a great system but used as had no choice.