"Bmth tickets"

Booked tickets for bring me the horizon back in June, subscribed to early access through live nation. Managed to get brilliant seats, got sent my tickets via email in November. Attended the concert yesterday at utilita arena Birmingham no problems. E-tickets scanned easily and had brilliant view, would use the company again.

"Rip-off merchants"

Trying to book 2 tickets for Peter Kay. Website says they are available at £74; but only allows me to purchase one. So try again using 'best available' feature - this time allows me to purchase 2 so press 'add to basket' but guess what? - it automatically reverts to hospitality tickets at well over £100 and won't allow me to buy at £74. Rip-off. scam. Time-wasters.

"Surprise charge right at the end"

All the way through the booking process I was told the admin fee was £0.00, then when I get to the last page before paying I am hit with a £1.50 'delivery fee' for them to email me my ticket. £1.50 to send an email? Looks like an admin fee to me.

"Blink 182 purchase 2022 gig in 2023 …"

So after seeing so bad reviews on here after buying my blink 182 tickets and being scared I had been scammed, I can say I was not!

Bought my tickets a year before the gig had regular emails from them, I was able to log into the website and see my order and updates on my tickets.

I downloaded the app when I had an email to say my tickets were ready, they came through on the app no problem, got me into the gig no issues!

Very happy with my purchase and how my tickets were handled

"Booked 6 tickets back in may for the…"

Booked 6 tickets back in may for the Mrs and her friends to go to Anne Marie in November. I was a bit worried about the reviews but I don’t know why. Tickets were emailed to me over a month before the date. Very good pricing too! If you book and go to the event I don’t think you’ll have an issue with this site it just seems it’s when you want refunds and stuff they let them selfs down. No complaints here though!

"Slay"

I went to buy tickets for a concert on ticket master and they were all £200+ so went on ticket factory and got in the queue with 10 ppl in front of me then got standing tickets for £80, got a confirmation email too:)

"Worst booking site ever"

One of the worst experiences I've ever had to book tickets. You select everything, press "Pay Now". They charge your card but you get redirected back to the shopping cart where you can still see your order pending. There is no confirmation email and you can't book to the event. This happens every year at the same event

Happy days.

"More expensive than Ticketmaster even…"

More expensive than Ticketmaster even though TheTicketFactory own and run NEC locations! Pathetic excuse from customer services! AVOID AVOID AVOID

"Refund hell"

Show booked 2019 reschedule 4 time now cancelled I told then b 4 refund tesco bank closed all accounts they said dosnt matter must be refunded to card paid with . But no such bank since noc 2021. Won't help disgusting company

"Initial concern superseded by delight!"

I was initially disappointed that the tickets were going to be posted to me from the UK to Spain and that electronic tickets were not available. I contacted customer services who assured me that the tickets had been posted and they arrived the following week without any extra charge for air mailing abroad. I am impressed!