"Mann Lake took an order from me in…November 2022"

Mann Lake took an order from me in November of 2022. They could not fulfill the whole order but charged me for everything. I spoke with a representative of the company in December of 2022 and was assured that the rest of my order would be sent when it was available. I waited for 7 months and did not receive the rest of the order. When I called again, the company representative indicated that although he could see that I had placed the order and paid for it, it was now outside the time window and I would not be reimbursed, nor would I receive the items backordered.

"Will stonewall you"

When initially purchasing I was treated quite nicely, my queens did not come with any comprehensive marking system as to what was what, later on I was stonewalled and had to turn around and email the initial sales rep I had initial contact with when one wasn't laying and had 2 rejected, got told the policy was opposite of what I had received in the mail with my queens and because I was stonewalled I was outside of replacement policy, overall I would give this experience negative stars and I'm never returning

"BUYER BE WARE"

BUYER BE WARE! Do not buy bees from this company. I recieved 2 packages of bees. They where shipped during a cold snap. So I had to wait to install till it warmed up. Not a good start, but I figured the next day would work. Sprayed the cluster with a little sugar water as advised. Installed the packages as soon as the weather allowed. But did not have 1.5 inches of dead bees and it was after 24 hours of picking up the packages. Needless to say, one died and the other survived. There is no way to get my money back because there rules on a claim are ridiculous. So I wasted my money on a bee package that died as soon as I installed them, the company knows how sensitive the install part is and deliberately created a "policy" to make sure you can't create a claim on your purchase if the weather holds you back from install. Do not buy from them they do not care about you or your time and money.

"BUYER BE WARE"

BUYER BE WARE! THIEVES!! 🤬I ordered 10 metal hangers, was charged $18.44 for UPS shipping. The envelope came in USPS. I checked as I have a small business and they overcharged $10 and didn't even use UPS. When I called the extremely rude woman who answered you agreed to the shipping, deal with it and hung up. I had no other option, there is only that or next day air! So check your orders, Mann Lake is STEALING your money by OVERCHARGING you on shipping! BUYER BE WARE!

"Poor customer service"

Poor customer service. Misplaced my order for Queen bee. Waiting all day yesterday for UPS delivery.
Called this morning, someone out of office, no other answer.

"Just not dependable."

I ordered three apiary kits and three 3lb saskatraz bee packages. UPS delivered the apiary kits right away but forged my signature and then said it was the neighbor. However, I live on 37 acres with a half mile driveway. No neighbor around. Bees were scheduled to arrive between 2 and 6 on 5-12-22 but never showed. I received an autocall 5-12 that I would need to pick up the bees at the post office. I called to cancel and they refused and provided the runaround until I demanded to speak with a manager (had to demand as being nice led no where). FInally agreed to cancel and refund.

"I did lost a lot of money last July…"

I did lost a lot of money last July since they ship my large 2 orders in one shipment. After Mannlake controler was very arogant to me. I study and research Bees since 1981 and know for sure more about bees they most of the Mannlake workers.

"Used to do business with Kelley…"

Used to do business with Kelley beekeeping and never had an issue. They were bought out by Mann Lake. My latest order of package bees arrived dead via UPS. From reading the reviews, this is a common issue with this company. Looks like I'm going to have to find a new bee vendor, as I'm not going to spend $200+ on dead bees again...

"Ordered two packages of bees and they…"

Ordered two packages of bees and they came on the 21st by UPS and they were all dead. They shipped from Texas to New Mexico in 1 1/2 days. I called to find out what the process was and the girl told me they had over 100 calls so far and all the bees that came from McCallen TX were dead. They could not send replacements because all the bees are dead. Customer service people didn’t act too concerned or state they were trying to find out what happened. The bee package had a center plastic feed jar with a green gel inside with no lid so I think this gel all released at once coating the bees and then they died. I’ve never seen this type used and it made no sense to me. So sad when you think about how many bees they killed. No refund so far. I will never order anything from them again.

"Our bees arrived and 75%+ were dead"

Our bees arrived and 75%+ were dead. Very poor customer service. We didn't dot the i's so they swindled us out of $200. Never again.