"Used to be good but now I don't know"

I have placed an order and only about half of it showed up. No one answers the phone no one emails back. They used to be a 1st rate company but something has changed. Seems like they just don't care anymore.

"Do not recommend at all"

We placed an order on 4/20/2020 the order included 4 separate items. Only 2 arrived with no notice of where the other items are. When we called they said they were on backorder, but never notified us that we would not be receiving them with the rest of our package. We planned on installing our NUCs around this order and almost missed the beginning of the season because of this. We still have not heard anything about the order despite calling 9 times in total. We were only able to get through to customer service twice, both ending in the promise of getting back to us and canceling the order, which never happened.
Due to the lack of communication on Mann Lakes part both in shipping standards and customer service, we will not be shopping here again, or recommending them. Hopefully we will be able to cancel our order for the remaining items.

"I have ordered from Mann Lake over the…"

I have ordered from Mann Lake over the years, but recently their customer service has been horrible to non-existent. Two items in an order of five were unavailable. They were quick to take my money but did not respond to three emails; dozens of phone calls went unanswered. Messages left with an answering service were unanswered. They can handle these things with employees working from home, so I do not understand what the problem is. They owe me $36.90 and I have little confidence that I will be refunded.

"Mann Lake is the best"

Mann Lake is the best. They shipped live bees and unfortunately UPS dropped the ball and killed them. They are working as hard as they can to get out a replacement. In this time of need it is nice to see them still working hard to fulfill orders when they are so short staffed. Also thank you Becky for your help, you were great!! Keep up the great work!!!!

"Dead Bee's upon delivery"

I ordered packaged bee's from Mann Lake. All bees were dead upon delivery, an entire package including the queen dead. Now Mann Lake LTD won't respond to my emails or calls. No answers, I have filed a claim with UPS, but even UPS hasn't received a reply from Mann Lake. Horrible customer service and awful business practices, you should be ashamed Mann Lake LTD! What an awful company, you're not honey bee ambassadors! 👎 Mann Lake LTD, spreading the word to all keepers

"Great Company!!"

Great company! Good prices, easy to deal with, bee bucks, and good advice!

"This is one of the best companies I…"

This is one of the best companies I have ever worked with. You place an order with them and you get it within a week, Best of all place an order for over 100 dollars and it ships free. They have a great rewards program also. Twice a year you get cash back to spend online. Just sign up for 'Bee Bucks' Keep up the good work Mannlake