"Extremely Dodgy"

Our Ascaso machine arrived with serial number cut off the box and machine (and no warranty information). I asked the owner why there was no serial number and rudely he said "that's for me to know". We contacted Ascaso to obtain the pressurised attachment (which was missing thus we have no crema) and they have said that this is a bogus company and they do not know where they get their machines. Ascaso have kindly offered to send us the missing parts. The owner was very rude on the phone. AVOID this company.

"No issues for me"

Rapid delivery and good service so far. Assortment of free items came in box including a kilo of coffee beans. Would recommend them to anyone wanting coffee related items.

"Fake stainless steel. Fake service. Fake deal."

Stainless steel steamer pot. It became stained. Mr Redl sent a bizarre letter explaining why this happened. It became uneconomic to pursue this as a legal problem. Some reviews here- the positive ones well......you decide. I was ready to buy a coffee grinder for over £200. Sorry-not now. His genuine reply might be: 'I asked you to send the photograph which you did. I asked you to post the pot. I didn't receive it. I didn't receive the card Royal Mail left for me. I explained fully how stainless steel can be stained in a letter I packed in a Jiffy bag.'

Now reply is received from Myespresso; it's unbranded. The package and jug has no brand. Stainless is just what it says. It cannot be stained. Therefore: I can offer this to Trading Standards to check.

"Unacceptable behavior.No people skills whatsoever"

this company is so off hand when dealing with customers it. Is almost unbelievable. My 80 year old father ordered a part from then . The part arrived and did not fit. When informed they sent the same part again! I returned the. parts for a refund (33£) and was sent £18. They are terribly off hand when speaking to (ex)customers.They seem to work on the principle that the customer is always WRONG!
DO NOT GIVE THIS COMPANY YOUR CUSTOM.THERE ARE OTHERS MUCH MORE DESERVING OUT THERE

"Very poor and unprofessional after product service"

New to UK, ordered and received Rancilio Silvia within 3 days (great!). Used for 3 days, suddenly machine wouldn't heat up. Followed procedure twice to reset thermostat switch, didn't help. Called this morning to replace item, very rude and indignant response from rep, gave my wife a pickup window of over 4 hours with nothing more granular to manage her expectations (what a huge waste of time).

The fact that this excellent machine broke within 3 days tells me a lot about the quality of this company's sales practices. They get one more shot at this, then they'll be reported. Seems like a very similar thread with after market support for their sales, as I've read here.

"Great products, great prices, happy customer."

After reading more reviews on coffee grinders than I'd like to admit I settled on a Rancilio Rocky.

Google showed one official UK supplier, myespresso.co.uk
I'll admit the [now rather old] reviews on here made me somwhat apprehensive but after re-assurance from a recent customer I placed an order.

The order was processed and dispatched quickly and arrived safely a few days after.

Would use again.

"Terrible after service"

I ordered a Gaggia espresso maker from this company which arrived in terrible condition - box was torn, had obviously been opened before and several of the shiny plates / plastic panels were scratched. I sent it back requesting a new one and the one which arrived was in a similarly bad condition. Sent this one back saying it was unfit for purpose and I wanted a refund and with no explanation was given money back with a significant reduction over what I paid. When I queried this I was told that the reduction was to cover the postage of both units to myself. Upon trying to point out to him that under distance selling regulations he should be giving me a full refund because the goods were not of satisfactory quality (of which I had photographic proof), he just started shouting then hung up the phone. Worst customer service I've ever come across, avoid like the plague.

"Recommend"

I highly recommend this company having purchased a number of items from them over the last couple of months. When one of the components on the espresso machine broke I returned it to Mr Redl and he sent a replacement by return post.

"AVOID THIS COMPANY!!"

My wife ordered a La Pavoni machine from Myespresso for my birthday.
Unfortunately, I was unable to get the machine to work correctly so I contacted Myespresso to arrange to return it to them. The person who answered the phone was extremely rude and told me that I wasn't using the machine correctly ( I have owned / been using espresso & cappuccino machines for over 20 years) so I paid £26.45 to return it within the statutory seven days after receipt for a refund, fully in accordance with the company's stated refund policy.
Without making any attempt to contact me, Myespresso sent the machine back to me (unfortunately it was delivered whilst we were away or I would have refused it) with a very brusque note telling me that there was nothing wrong with the machine.
I subsequently wrote to the owner informing him of my statutory rights to a refund under the Consumer Protection (Distance Selling) Regulations 2000 requesting that he collect the machine and provide me with a full refund. I have now received another very curt reply which states "as to you returning this machine to us for a refund, that is not a possibility at all".
I will be taking this matter further with the relevant authorities but wish to post this feedback as a warning to anyone who may be tempted to place an order with this company.

"Ordered and recieved in under 24 hours"

I'd be cautious about reading too much into the reviews here for MyEspresso. I called the company and spoke to the proprietor. I explained that I had been let down by Go Coffee and read bad reviews about grey imports, long delivery and dubious warranties from CoffeeItalia.

To me the three reviews here would appear to be vexatious and completely over the top.

So I placed my order on-line and asked for some advice about cleaning the machine. I received good knowledgeable advice and tips and the machine arrived today.

In life some embittered customers cannot be helped even by the most accommodating companies.

As a footnote: search for reviews on GoCoffee and CoffeeItalia and you will find real reviews that will chill you to the bone.