"It's not that mistakes happen - it's all about how you react to your mistakes "

I ordered six packets of hay fever tablets through AYP's 'storefront' on Amazon. There's a saving, of course, for buying multiple packets. I've had such pills from AYP before with no problems. However, this time, when 'they' arrived there was only one packet! (The packing note said 'six' - it's hard to understand how such an error could be made.)
I messaged AYP through Amazon and direct to them through their web site (once I'd found a way of doing that). I just asked them to please send me the remaining five packets. I never warranted a response to the 'direct' messaging, but they did respond through Amazon, saying immediately that they'd refund the remaining money! I didn't want a refund (and told them this was the case) - I just wanted my pills. My response and every reply after that was simply ignored and they went ahead and refunded me. So, I'm now looking for another supplier - had I not bothered with AYP (and I will not in future), I could have saved the time and effort!
I totally accept that things do go wrong, but the difference between a good business and a poor one is how they then deal with the problem. Promptly shutting down the order and sending a refund - despite what the customer wants, and with no real explanation - is not the 'good' way. That said, by the looks of AYP's profile here, it seems that their customer service is pretty much run along these lines!

"wanted to return but no one sent a…"

wanted to return but no one sent a label, i ended up paying for it to be returned and requested a delivery repayment but still no answer - I emailed and called too.

"Product came outside of its packaging"

Product came outside of its packaging

"Terrible"

Terrible. Ordered medication 29.07.24 and messaged a week later to ask where the order is.
At that point I get an email stating they are busy and it will be sent out by the end of the week. Then another 5-7 working days for delivery.
Asked for a refund-
What kind of service is that!

"I have placed an order for eye drops on…"

I have placed an order for eye drops on 22nd of July , I am still waiting for my order , I have emailed several times and also messaged online and still nothing to this date 05.08.2024

"Excellent value for money and prompt…"

Excellent value for money and prompt service

"I received the order almost four months…"

I received the order almost four months after placing the order, I contacted them nay times and got the first reply after two month! Very bad experience

"Still waiting for my item over a week"

Still waiting for my item over a week. I asked for a refund and they didn’t respond. Reporting to my bank

"Bad buying experience "

I order 3 packs of 30 tablets Piriteze. They ship two packs 30 tablets and one pack 14 tablets. And I email the customer service. They don't reply.

"Delivered what I ordered."

Delivered what I ordered.