"Good products but sub standard aftercare"

Placed an order for a few pairs of jeans and a coat.

Great product choice and selection available on the website but sub standard after care / customer service compared to the larger players (Asos, Boohoo etc).

There were a few product defects (small) but defects nonetheless which in my experience are very quickly and easily dealt with when ordering from Asos at no cost to me etc however the returns policy at UC combined with handling of the situation by customer services means i will not be placing another order with UC.

Good products but after care not comparable to other players.

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Edit:Update - only wanting to look into it after a average review is too late. Fast fashion is very perfect competition in nature in terms of market model, and therefore the most valued usp for me is customer service. Downrating from 3 stars to 2 stars.

"RICHARD RICHARDY"

EXCELENTE, SATISFATORIO, RAPÍDEZ, Y MUCHA FACILIDAD PARA REALIZAR LOS PEDIDOS. EN UNA ESCALA DE 10, LE DOY UN 15

"Servicio de atención PÉSIMO"

Servicio de atención PÉSIMO, ya que por teléfono solo hablas con un contestador y te remiten al correo para todo. Las devoluciones corren a cargo tuyo (son carísimas al ser envio internacional) y desde España tienes que ir a morir a correos (coste envió chandal 1kg 25.10€) porque el resto de mensajerías no admiten enviar a un P.O. Box. Web con ropa muy actual y bien de precio pero NADA RECOMENDABLE POR SU LAMENTABLE ATENCIÓN Y GESTIÓN DE DEVOLUCIONES.

"Was about to order,seen a code for 10%…"

Was about to order,seen a code for 10% discount for time time orders, tried and did not accept,contacted them and they say "oh ,cant use because its sale/slightly reduced item,,,it would have been my first order with them ,doesn't say any different,,not a way to build a customer base,don't use them,dodgy firm

A better reply from maybe someone like Amazon or Bodybuilding.com would have been
Sorry if you was misled but keep to customer satisfaction we will add a 10%discount to your order for this one time,hope that helps..thanks for your service

"Returns process useless"

First of all.... £4.95 for standard delivery!? What a joke. Not only that, but when the item is too small and you just want a simple exchange, they will deduct £4 from your refund for delivery back to them, and you'll have to pay the full delivery price again upon reordering?!? What!? Absolute joke definitely won't be using again.

"Love this website for my son good…"

Love this website for my son good quality clothes

"I love my ELLESSE jacket"

I love my ELLESSE jacket, shipping was decent as well, no complaints.

"Very easy steps to order and received…"

Very easy steps to order and received my purchase within days..

"Great clothing"

Great clothing, very durable, fast service

"Kan stærkt anbefales!"

Kan stærkt anbefales!! hurtig levering og i god stand.