"Excellent"

Fast dispatch and cheap price

"Ordered some Puma Tsugi trainers at…"

Ordered some Puma Tsugi trainers at 6:30 pm Thursday & was wearing them at breakfast the next morning, perfect fit. Service doesn't get better than that. I couldn't believe my eyes when I saw the courier walking up the path. Many thanks

"Tracksuit still not dispatched and not giving me free delivery!"

I have ordered a tracksuit from this website and they have took the money from my bank account and sent a purchase confirmation but 3 days later and still no email confirming it being dispatched even though it should be delivered by now, ALSO on their website it mentions free UK delivery on all orders over £40 and the tracksuit is £90 yet i still got charged 3.95?

"Orderd some clothes for my husband for …"

Orderd some clothes for my husband for Christmas, 10 days latter and I did not receive the clothes, 4 messages and 3 tweets and no one got back to me . I had to impulse buy on Christmas Eve . They finally got back to me 3 days after Christmas to inform me they didn’t have them in stock, after telling them it’s not acceptable as it was for a present they replied with “sorry you feel that way we can offer you a refund” awful customer service

"OK clothing, really poor delivery experience"

The clothes are ok, although in that price range you may expect something slightly better, but the delivery experience is a nightmare. Over a week to deliver, couple of weeks to process a return (which can only be dropped off at Asda, making it a serious inconvenience in its own right).

Ultimately, I don't think I'll shop at Urban Celebrity again - far too much headache. I can get the same clothing with much better delivery experience from other retailers.

"waiting weeks for items to be …"

waiting weeks for items to be dispatched even thou I paid weeks ago,no help when I contact company,i will complain company asap,a disgrace,stay light years away from

"4 weeks have gone from the day that i …"

4 weeks have gone from the day that i made my order. Still waiting..

"Won't be using again as they don't …"

Won't be using again as they don't offer free return policy like most decent shops do.

"Slow exchange"

Delivery arrived ok. When we needed to change for a different size though we waited three weeks for the item to get back to us. Only use this company if you are 100 percent what size you need

"Always have had a good experience"

Always have had a good experience