"AVOID THIS SITE"

Really bad waited 2 weeks for my clothes and kept being told that it was on its way, DON’T order off them they don’t care

"Been waiting over a week for my item to…"

Been waiting over a week for my item to be dispatched, I have contacted them numerous times to be told in snotty emails it's being worked through there warehouse and they basically don't care, they can't even cancel the order and just told me to return it if I don't want it anymore

"Poor service slow delivery all lies!!!!"

States if order now and will be dispatch within 48hrs. Then estimated delivery was 2-3 days, its been over a week now and still no delivery. When contacted they said if u want faster service pay premium delivery lol well then don't state order now and be dispatched within 48hrs as you buy a item as its a lie and their estimated delivery time is a lie. Very disappointed as I like the clothes they list

"Seriously embarrassing!"

Seriously embarrassing!! Took 2 weeks to arrive after numerous emails asking where it is. The clothes were really bad fit. The size I wear in every brand, was like trying on children's clothes. Send back. 2 weeks later an email was received saying my money will 10 days. Then when it FINALLY arrived to my account, £4 was taken off! Even tho the returns was due to the clothes being an error on their part, I was still charged!! So from the date of purchase to the date I had my 'partial' refund, it was nearly 6 weeks! Absolutely embarrassing service!! AVOID!!!

"Pity we don't look here everytime we…"

Pity we don't look here everytime we order on line.
Cheaper than elsewhere on the net for a t shirt even with the £5 48 hr delivery which I wanted for my birthday .
However a week later still no t shirt and no response to my email.
Paid through Amazon which I must say they are quick to take your money and that's about it...........
I will go through Amazon and see what they say.
Pay that bit extra from a reputable store and you'll get it on time.
Never again.

"AVOID"

AVOID
If i could give urban celebrity 0 stars l would, I paid for 48hr delivery 8 days on the item still has not been posted, I've emailed twice and the response was poor and still no indication of when my order will be dispatched, I asked to cancel my order but was told as the order is with the warehouse the order can not be cancelled, if it's with the warehouse then why haven't they posted it, I was told 4 days ago it was with the warehouse, LIES,LIES,LIES.

"Too slow to deliver"

Ordered a t shirt. Took over a week before it was dispatched. Paid for 48 hour delivery but whats the point if they dont send it to royal mail for a week. Best avoid them and shop elsewhere. Customer service are of no use. Response email implies if i wanted it earlier i should have ordered next day delivery but whats the point if they dont dispatch it from thier warehouse for a week? Delivery charge is a joke. Company is a joke.

"Avoid urban celebrity"

Avoid urban celebrity, they are totally unhelpful and rude. Placed an item for two items they Only sent one item, when I contacted them they made the excuse that I hadn’t contacted them
Within two days of receiving delivery. This is a lie because as soon as I opened the parcel I sent them an email informing them of the missing item and they didn’t get in touch with me for over a week and they are refusing to refund. Every time I enquire about a refund they flatly refuse. I have had to get my bank involved now and they will be taking all the money back from them. I advise anyone who has had an issue with them please contact your bank as this company will not offer you a refund and will keep the goods and your money

"Perfect"

Got my order on time , love the tracksuit cant complain!

"I don't know what all the bad reviews are about...."

Ordered a pair of sinners attire jeans at a a great price and they turned up the next day.

Purchased some more jeans and waiting for them to arrive tomorrow. Will definitely use again.