"Placed an order, item in stock, only to be told it wasn`t the next day!"

Placed an order, item was in stock, next day received an email telling me it was no longer in stock and to expect a refund, which i now have to wait 3 - 5 days to come through!! Tried to call as there was a similar hoodie without zip that i could have changed the order too! Customer service is awful!! Do they want your business or not?!?!

"Delivery service is a joke!"

Delivery service is a joke even if you pay extra it never arrives on time!
The first order I made I got free standard delivery which was meant to be delivered 48hrs after processed and I waited over a week and when I complained I was informed if I wanted it guaranteed by that time I had to pay delivery!
So I tried again and ordered something else and paid the 48hr tracked Royal Mail and I have been waiting 5 days and still no sign of parcel!
And surprise surprise there is no one to physically talk to! I have sent countless emails but have yet to receive one back!
PLEASE DONT USE THIS WEBSITE UNLESS YOU HAVE A FEW WEEKS SPARE TO RECIEVE YOUR GOODS

"Runined my nephew's Christmas"

Like many other people I ordered over a week before Christmas and selected their 48 hour delivery option but my order arrived after Christmas! Very disappointing as the present was for my nephew. I complained but got a standard response email saying that delivery is an estimated service. They couldn't even be bothered to say sorry for the delay.

"Extremely disappointing and ruined Christmas for me."

Ruined my boyfriends Christmas ordered with fast delivery over a week before Christmas and the order come today 4 days after Christmas. I emailed and got no reply, shocking that they can take your money immediately but send a delivery two weeks later. I will never use this company again and advise others not to either. They don't deserve our hard earned money!!!! Christmas is a hard enough time as it is without people not even getting their orders on time for it when people haven't got a lot of money to spend in the first place.

"Order a bit slow at start to get posted…"

Order a bit slow at start to get posted , but they fast tracked delivery and got it here in time for Xmas , happy enough with the service I got👍🏼👍🏼

"They don't answer to emails."

I placed an order on the 13th December on 48 hrs delivery and sent several emais to ask where my parcel is but they have not responded at all. It is my daughter's Chritsmas present, After reading other reviews I don't have a lot hopes. Avoid this company.

"Would avoid if want your order for Christmas!"

Ordered on 6th December with 48 hour tracked Royal Mail delivery. I contacted them to ask where my order was and was told that it was still in warehouse and due to high surge of orders they cannot guarantee the order for Christmas. They have now blocked my daughter from Twitter as she left a bad review letting others know!!!

"I would not recommend"

I would not recommend. My order did not turn up after being told it would be with me 48hrs. I can't get through to them not replying to my emails. Wanted it as a gift. Will not order again. No way of getting through to them, terrible.

"1star is to much it’s shocking the lack…"

1star is to much it’s shocking the lack of customer service and delivery service of this company o really wish I had have read these reviews before ordering steer clear if you need items anytime soon ordered a week ago and still not processing and had to cheek to send email stating last date for Xmas delivery is 18th of December. Shocking will never ever order again

"Ordered from this company several times…brilliant every time"

Ordered from this company several times and surprised to see so many negative comments. All deliveries really fast as was an exchange when I needed to change to a different size. Love the clothes, especially the tracksuits - no complaints from me and will be continuing to order from them in the future