Zoolz
marino
"Simple and fast."
Simple and fast.
Convenient backup and drag and drop files in separate areas.
Renjith Ramachandran
"WORST DESKTOP APP"
I am a zoolz user for more than 18months and since then i was expecting that the zoolz team will add option in their desktop client app to upload files to instant vault. I personally requested for this feature and they replied that it will be considered in the future. Even after 18 months there is no such feature and even now when i contacted them the reply was that only webconsole can be used to upload files to instant vault. My instant vault storage is 1TB and they want me to upload this much data through webconsole. This itself clearly conveys a message that they are discouraging users to upload data to the instant vault. Also I thought of transferring my files to instant vault from cold storage and tried it and its not possible to do so. So its useless to have 1 TB instant vault as here the internet is not so fast to upload files one time with webconsole.
CONSIDERING THE ABOVE , PLEASE LET ME KNOW IF THERE IS STILL AN OPTION TO CANCEL MY ACCOUNT AND GET A REFUND.
Hermann Rachor
"Realy great and helpfull tool"
Realy great and helpfull tool. Thanks to Admins who got this ideal.
Aline Barros
P. Parent
Vamsee
"Zoolz offers some amazing prices and…"
Zoolz offers some amazing prices and deals. More importantly they offer one of the best customer services that you would be hard pressed to find any one else doing similar. Highly recommended not just because of their value for money offers but for their exceptional and next to none customer service.
Jacqueline T.D. Huynh
"This is my ticket #ZlzSup00215719"
This is my ticket #ZlzSup00215719. This is one of the worse experience I have ever had in response time. Seriously, this should not take that long.
Nov 25: I put a ticket in regarding my issue. I get an email back to re-install the installation file. I did it but didn't work. I responded as such.
Nov 27: Finally get a response 2 days later asking me to restart my computer. I did that but no change. I responded as such.
Nov 28: Takes another day to hear back from you asking to schedule a remote session during the time frame of Sunday - Thursday 7:00 am - 2:00 pm UTC. I replied asking what time that is in Pacific Time Zone.
Nov 29: Takes another day for you to reply with the time conversion that the time you are open is Sunday - Thursday 11:00 pm - 6:00 am PST.
I responded with the time I am available and asking what I need to do? No response
Nov 30: I respond again with the time I am available and asking what I need to do? No response
Dec 1: I respond again with the time I am available and asking what I need to do? No response.
SERIOUSLY WHAT IS THE PROBLEM? Your available hours of SUNDAY - THURSDAY, 11PM - 6AM (PST) is the WORSE for ANY customers in the United States as that is the MIDDLE OF THE NIGHT when we are sleeping. You guys are powered by Amazon. As big as you are YOU SERIOUSLY HAVE TO HAVE MORE CUSTOMER SERVICE HOURS AVAILABLE. GET YOUR ACT TOGETHER. IT SHOULD NOT TAKE A WHOLE DAY JUST TO GET A REPLY. THIS WOULD TAKE UNTIL 2020 TO RESOLVE. DO SOMETHING.!!!!!!!!
Joe Blackham
"Forget the great price"
Forget the great price, its the brilliant service that's inspired me to write this! Genie backup manager pro, like virtually all the other backup programs, has a problem backing up a Onedrive folder. However after trying a few suggestions from Robin Scott he told me to try out their Genie Timeline Product. Bingo, it worked and is keeping everything up to date. Many, many thanks to both Robin and Genie. Genie you need to give Robin a pay rise!
Bill Gates
tammy hunter
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