"I can't take anymore!"

Yet again, another shambolic customer service episode with this company! I have been trying to resolve incorrect billing since January this year. The company has admitted fault and has partially refunded me but still trying to get the rest of my money returned to me. Today I spoke to someone who turned into a robot who could only say "I don't make mistakes" despite me saying he hadn't made a mistake.
He then proceeded to hang up on me.
Do not go near this company unless you want smoke to come out of your ears every time it comes to dealing with them and it takes almost daily phone calls to resolve any issue.
I have never in my life come across a company so poor in customer service

"Steer clear"

Steer clear. Their customer service is non existent and it's impossible to contact anyone there. My house is now sold so, thankfully, I should have no further dealings with this company - but no. I've now had a letter saying they have contacted me twice (they haven't!) and threatening to "send a third party round to see what to do next" if I don't pay their bill - which I have still not received despite sending emails which have not even been acknowledged. I have tried to ring numerous times but they don't answer the phone, you simply get the holding recording which I have cut off after 20+ minutes every time. All I want is a final bill so that I can pay it. How is it so difficult to post that to me???

"Was just about to contact them about my…"

Was just about to contact them about my account but judging by the reviews on here, best left to another day.

"Problem switching from Bristol Energy"

I have been trying to switch my supplycsince last June. Every time they try my new supplier has told me thst Bristol are blocking thecswitch. When i contact Bristol they tell me they are waiting for a final meter reading, i have provided this on a number of ocassions. My emails to Bristol are not answered. My next steo is a formal complaint to the regulator

"DONT ANSWER PHONE."

I have been on hold today for an hour trying to get through to speak to someone. I have recently moved into a property and have been trying to change over to myself for the past 3 months, they are quick to keep sending letters to my door to the old owners but cant answer the multiple times I have tried to call or emails that I have sent in. They also keep sending letters even though I keep sending them back saying "NOT KNOWN AT THIS ADDRESS". Given that I am a new of this property this is making me want to change supplier very quickly.

"Customer service is next to nothing"

Customer service is next to nothing. Phoned multiple times, emailed multiple times and accessed the features on the website to no result. Waiting for a credit on our account as we no longer use them, yet I seemed to have been billed once again even though we have moved house. I different note, it took them about 12 months to get my first bill which then ended up being one large bill. Not happy with their service

"Received transaction, constantly claimed as dept"

In two month period I contacted the Bristol-energy customer service more than 6 times, regarding bill claimed as dept, which I have been payed.However still the issue is not resolved, regardless how many emails are send with the proof of the payment. I am terribly disappointed with the customer service! Already looking for another energy supplier.

"Non-Existent service even for new customers!"

UPDATE - someone has replied that I spoke to a customer service rep, that is true but the customer service rep only said he will have someone call me IN A FEW WEEKS. He also said that until I create an account I will get unfavorable rates, and that it will take a few weeks for someone to contact me to setup an online account

This seems illegal to me and should be reported


We have moved into a flat on Aug 22nd and been advised Bristol Energy is our supplier. I have tried calling them 4 times and been on hold for an hour plus each time to try and setup our account. I have had to hang up all four times without speaking to someone because I just can't sit on hold for an hour plus. I am writing this review while on hold for 1 hour and 10 minutes.

I have also emailed both bristol and together energy trying to setup my account but received no response, it has been over a week.

If this is how bristol energy treats new customers I can only imagine how they treat existing customers.

@Bristol - Please contact me so I can setup my account and pay you.

"Very poor service"

I recently switched to Bristol energy from Avro ( who recently ceased trading) firstky I couldn't input my gas reading on Bristols site as it stated the meters was not recognised?. I sent an email with my reading. Did not receive a response On 29 Aug I received an email from Bristol confirming that they were supplying my energ and my direct debit payment was taken in Sept Avro also too payment in Sept? I have sent numerous emails to ensure that Avro had been given my final readings but no reply. Avro advised that they were waiting for my final readings this was prior to them ceasing trading Tried to call Bristol many times but cant get through and have sent many emails Since I switched I have not been able to contact anyone and receive no reply to emails Avro have ceased to trade and I am in credit for over £600 and I cannot get through to anyone from either Bristol or Avro to check if my switch was confirmed with Avro So far not happy at all with service from this company wish I had read reviews before switching

"AVOID AT ALL COST!! SAVE YOUR SELF THE HEAD ACHES. DO NOT USE!!!! YOU WILL BE SORRY"

If I could give you 0* I would! If only I could take back the time and not use your services!
TERRIBLE COMPANY! DO NOT ANSWER THEY PHONE. DO NOT RESPOND TO ANY EMAILS ! JUST TERRIBLE CUSTOMER SERVICE. IVE MOVED HOMES AND CANT EVEN GET A QUOTE ON MY NEW PROPERTY NOT TALKING ABOUT CANCELING MY SERVICE WITH YOU.
NOT WORTH THE HUSTLE OF SAVING EXTRA FEW QUID BY GOING WITH THIS GUYS. PAY EXTRA AND GET THAT EXTRA SERVICE. OVERALL WHAT A CRAP COMPANY

Still waiting after Oxana emailed me on the 24th, no one else contacted me, no money refunded or confirmation of my cancellation! This is 17 days since you Oxana responded & emailed me.