"best price, best knowledge, best stock"

Title says it all

"Great price, great service, top marks!"

I wanted to upgrade from the MSRX I had last birthday and picked the Phantom Quadcopter. King's Lynn Model Shop were offering it at a great price so I decided to buy from them. I called the shop to make sure it was available (which it was) and ordered online. The Phantom arrived next day as promised and was in the air that night.

I'd recommend this shop to anyone, there seems to be extra care taken to ensure models arrive safely. On the paperwork for my order it was shown that the battery had been checked before despatch, and the radio had been looked at too. Really good service, thanks Kings Lynn models!

"Super fast service. Great guys so helpfull"

Wanted a dx9 as soon as they were announced that they were instock in the uk.
Ordered one from kings lynn models.
It arrived next morning via courier. It was very well packed.

Have been to there shop/Warehouse many times, but this was my first mail order.

Great work guys, keep it up. Will be seeing you soon, I Need a xmas pressie for myself

"shocking service to regular customer. after sales terrible. broken promises"

I made 2 orders from kings Lynn models, total just under £500 including an fms p51 model that arrived damaged and a battery that was not the correct spec for another model.

from my first part of the order the battery in it was recommended by kings Lynn for a plane I was ordering, however when I received it the burst rate was not correct for the model as stated in manual so I returned at my own cost not wanting to cause too much of a fuss. I was told that once received back I would be contacted and a refund processed. This did not happen even after a 5 working day period it had been received back. I did not press this as I had decided to return a damaged plane received in the second part of my order.

The plane after opening I discovered was damaged as the wing was a tight fit in the box and at some point in store or in transit had been knocked and broken this is something I could of fixed but I decided to return. the glue in the box was also no use as it had gone solid. I contacted kings Lynn and spoke to the owner who was clearly not happy I was going to return the plane as I had not contacted them on day of delivery about this but 2 days later. distance selling gives me 7 working days to return for a full refund and I pointed this out. They said they would not collected i would have to return and even thou this was a massive box they would only cover part of the return costs. this I know for fact is against 7 days distance selling regs as my work is producing and maintaining business web sites, but i said nothing to keep the peace.

Distance selling states that if an item arrives damaged it is the responsibility of the seller to collect and cover all return costs. kings lynn models are in breach of these regs.

I then returned the plane and this was the start of what I consider very bad after sales customer relations. It started when I called the day after I checked they had received the return and being told to call back as they were too busy to deal with me . he would check the plane over that evening and for me to call again in the morning (to check the plane would of taken 5 minutes only) I also explained it would be very difficult for me to call the next day however they just did not want to deal with me. so I decided to call the following morning only to then find he was not even there. I was told he would be in later that morning. I asked why he had said to call back in the morning when he must of known he would not be there to be told what i thought was an excuse. I was past talking to the new guy rather than someone dealing with me who had been there longer. The new chap told me he would get the boss to call me as soon as he got in and also agreed he understood why I was annoyed I spoke to him in a civil manner as I understood it was not his fault. over an hour and half later nothing so I called again to be told he was now in but doing a sale. I asked to wait on hold but was told no as they wanted to do more sales on that line. BUT WHAT ABOUT ME! surely looking after an existing customer is just as important. I was also told he had not checked the plane as promised at all. he would look and inspect then call me back. I was not happy at all about the 2 broken promises and said I would consider leaving reviews such as this if I was not dealt with soon. no thought was given to how easy or hard it was for me to call them again.

eventually that day I did speak to him after calling yet again in the late afternoon as no one had still called me back and I believed he did then finally refund my card, so I went away. (in these days of company's going bump I don't like being fobbed off regarding a refund and having promises broken when I have paid with a debit card)

today I called again to make another order putting this behind me and was told sorry we have been told not to deal with you again because of my complaint and how I spoke to there staff. I am shocked!

yes I was annoyed and yes I gave their staff some grief, but if I had been dealt with in the correct manner and if they had not made false promises, if they had looked at my plane when stated, if he had been in when I called at the time he told me to call, if they had ever called me back just once. none of this would of happened. I did nothing but complained about there lack of professionalism. and be a nuisance until I was dealt with. I did not shout or swear at anyone. I wanted to be dealt with the importance as if I was placing an order and not ignored . it would of taken him 5 minutes to deal with my return but clearly if you are returning an item you are not important.

on a side note. I have sent in the past various email questions relating to placing orders and other subjects. I have never received a reply for any of my questions. and note the review below mine stating the same.

I would advise people to shop else where. when I asked why I was dealt with this way the answer was they were too busy and new orders came first. you would think they would look after existing customers better than this. I did not get a proper apology for there broken promises.

I believe a copy of my review is sent to kings lynn models lets see if they can be bothered to reply ?

"the extra mile"

I live a 70 mile round trip away from the shop , there are closer shops i could visit , but the level of service doesnt come close at those shops . They dont just sell you a box , if there is a problem either with a product or as i do getting stuck in a build , between them they always come up with a solution . The staff are friendly and knowledgeable , ..Some of the deals they do are second to none saving me some of the fortune i have spent on models , meaning i have more to spend on more models !!!! On most occasions they have either got the item in stock or can get it pretty quickly (unless the distributors get involved ) if they cant get it there is none of the bs i have experienced from other shops telling me its on its way etc when they know full well its not . none of that so yes i would highly recommend them if you havent already been give them a go , anyone that knows me will know i dont compliment lightly :-) Nice one !!

"Rapid service"

Excellent - rapid delivery of exactly the goods I had requested at a great price

"Best prices bar none for all of your modelling needs."

I always trawl the internet for the best prices and only a very times can this shop be beaten. You can see straight away if an item is in stock. Service is always punctual and efficient. Only slight negative is the postal charges for small items.

"Best prices, best service, ridiculous postage charges"

Nothing to add.

"excellent, helpful and Knowledgeable"

Having been in the hobby for over 30years, designing building and teaching model flying, from indoor to 42% scale, edf and turbines, it is always reassuring to deal with a model shop that is not only well stocked but knowledgeable of their products that they are selling.
Very much worth a look and a call in if you’re looking for your next project or just for extra's that we all could do with.
Many thanks

"Great service"

I ordered a RC spitfire and it was delivered within 48hrs - great service!