"I’d love to have a chat with Lain"

I’d love to have a chat with Lain. He attended a plumbing job 30th Jan 2025 and his lovely girlfriend/wife who was waiting in the car, emptied all her shyght on the grass outside then took a pi55 between the car doors. Scum

"Lain charged my elderly mother £700 to…"

Lain charged my elderly mother £700 to attach a new pan connector to the back of the toilet which involved unscrewing the toilet, moving it, replacing the attachment, and screwing the toilet back on again. The invoice is not detailed to see where the cost of almost £600 for the toilet repair came from on top of the assessment cost.
Spoke to my plumber friend after I was told how much she had paid, for them to say it should have cost no more than £180 plus VAT. Sickening doing this to an elderly woman who was in desperate need of help and does not have spare cash to hand out to cowboy plumbers. Now she's worried about struggling to pay for her bills. I'm disgusted

Update: Had a new plumber in as the toilet was still leaking, the part Lain had fitted was wrong, they've had to replace it. So £700 for Lain down the drain and more costs to get someone else in to fix what should have been fixed by Lain.

"Charged £1225 for a sink tap"

Charged £1225 to replace a bathroom tap.

Reported to the Police and Inland Revenue

Asked to remove this review, call the contact number, get put through to a premium (£5pm) call centre in India, who book a con artist to visit, £125ph doubled to £246ph, left for 3hours to get a £265 tap, add VAT and an lone disabled mother of three is given a £1225 bill.

"Polite and professional"

Very pleasant giving information regularly and making sure I understood what was happening.

"Worst service I have ever received"

This Website is a total scam. They will provide a service which is NOT GUARANTEED, I was charged £122.20 for applying silicone to reseal a gap, this was not done properly and mu leak continued causing a lot of damage to my ceiling.
When I approached the local plumber direct service for assistance, I was explained that all they do is book a plumber and they are not responsible for any further problems and they will certainly not guarantee any service.
Worst service I have ever received, be careful and avoid them at all costs.

"A pleasant plumbing experience."

Lain the plumber arrived slightly later than the agreed time but it was well worth the wait.
2 outdoor hot and cold shower units for the horses which required the insertion of drainage valves as a precaution against winter freezing temperatures. Work completed in under 1 hour and site left clean and tidy. Lain was very polite and friendly and had several suggestions on how to complete the task, which proved to be very helpful.
I will certainly have no hesitation in using him again.

"leaking pipe"

Lain turned up on the evening after calling to let us know when he would be arriving. Pleasant and courteous. Job completed with minimum of fuss and he tidied up afterwards.

"Overcharge on an elderly person"

A Mr Fogarty replaced my mothers internal toilet cistern as it would not flush. He was there for an hour. On the phone my mum was told cost would be around £120. Mr Fogarty completed the job and then made my Mum pay £488. She is elderly, lives alone and felt too scared to query this clear abuse and rip off fee.
I have called and asked for a call back to no avail.

"Got the job done quickly and well.."

Got the job done quickly and well... no complaints.
Would definitely use them again.

"A Cautionary Tale"

I contacted The Local Plumbers.co.uk who advertised on Yell. They told me that I would be charged £62.50 exc. VAT per half hour and that the minimum charge would be one hour (£150 inc. VAT), and that the job would be done that day even though I said it was not urgent. Thought this was expensive but agreed. Lain, the plumber, from Local Plumber Direct.co.uk (curiously similar name) came the same day. He agreed that the two small jobs would not take more than 45 minutes but then told me the minimum charge for the work was £250. Of course, with the benefit of 20/20 hindsight, I should have sent him packing but foolishly I agreed. The job took 40 minutes and I paid him £250 plus parts. I then rang The Local Plumbers who resolutely refused any accountability or responsibility and insisted that I contact Lain for a breakdown of costs. Perhaps unsurprisingly when I left a message on his mobile I had no response. I cannot but help feel that I was taken for a ride by both outfits. What a pity. Beware, particularly if like me you are gullible!