"GREAT PRICE AND SERVICE"

Very competitive price Joe quoted us for 16 windows and 3 doors, he helped us to choose exactly what would suit the style of our property, the work started 8 weeks later by Rowan and Niall, great lads they did a brilliant job especially the difficult job of knocking out a wall to install the french doors, they left everything tidy afterwards too, and last of all, James who has just been to change the thumb turn lock, thank you everyone.

"Excellent service from start to finish"

Excellent service from start to finish

All work completed on time and as required to a great standard

Office support also excellent with no request or question too much trouble.

"Mark our builder!!!!!"

we are in the process of having a conservatory built, not finished as of yet, just a few finishing touches but i had to write a review on our builder Mark. He is the most hardworking man i have ever come across. he built our whole conservatory on his own. Showed up everyday early regardless of the weather and was there late at night. Now he has finished his job my husband and i are actually missing him. What a guy and credit to your company. Thankyou Mark for being the best at what you do and putting your heart and soul into building this for our family. Stephen, Michelle and family!

"Comedy of errors in…"

Comedy of errors in communication/contact very pushy salesman and very expensive!

"This is the second time I’ve used…"

This is the second time I’ve used Malbern for windows and doors I had them at my old house windows still look like brand new when I drive past that was over 10 year ago.

That’s why I decided to have them fit windows and doors at my property now as usual everything went smoothly windows and doors are top quality and been fitted well I’m really happy and would recommend Malbern for anyone thinking of getting windows and doors Barry.

"Supalite Roof"

Had a supalite roof fitted to our conservatory and could not fault them. A very professional service received from start to finish. Fitters Graham and Phil, Darren the plasterer and Tony the electrician were an outstanding team of guys whose workmanship was of a very high standard and they left no mess for us to clean up!! Extremely happy with the job and would have no hesitation recommending the company.

"Bloody awful .. disgust .."

We CANNOT RECOMMEND Malbern, we had a conservatory as well as a porch done back in 2020... The list of issues is as long as our arms ( Mould, Drafts, rain water coming inside the conservatory as well as porch) and their manager Darren told us it was normal to have draft as well as mould inside the conservatory!! having rain water flowing inside the conservatory on 2 walls which one of them has the electric sockets, as well as was our fault Because our windows were too old he said .. the rain also comes in via the doors handles, this matter could be fixed by having more sealant which I declined ... We are so embarrassed when have people over ..
Our conservatory cracks, you can feel it move when it windy which apparently that's also normal ... over £20.000 we spent ...
we have had to deal with so many receptionist you would not believe, now our conservatory is full of sealant inside, outside and on the glass roof because we never had the same contractor over, the company which made our glass roof has gone bust..
In regards of the porch, it was yet again our fault, needing a new roof ... blah blah blah ...
I am getting angry writing this review, they've taken us for imbeciles.
I CANNOT contact them again and again and again when the issues listed above accur ..
We have LOST over £20.000 I should have done my research better....
The customer is wrong ... they're right .. whatever you are going to complaint YOU will be in the wrong because they know better ...
Don't try to waste your energy to speak the director ( Wayne Clarke )because this is a person which CANNOT BE CONTACTED.

"Absolutely miserable experience with Malbern Windows"

Absolutely miserable experience, we cannot in good faith recommend this company to anyone looking to purchase windows or doors. Here's our experience : we ordered two new doors which took 13 weeks after signing the contract to be fitted (not the 6-8 they quote). If that was the only issue, then we would understand as sometimes these things happen but there was no proactive communication at all and I had to keep chasing them to see when they could fit them. Whilst the surveyor came quite quickly after I'd signed the contract, he didn't do his job properly so right up until a few days before the eventual fitting date I was being asked what style of glass I wanted and messed around because they said it was in stock, then it wasn't then it was. Fitter left metal staples on the drive when he fitted the door, he also left a large piece of plastic embedded in the step which we've tried to cut away ourselves as we really couldn't face dealing with them again. Asked Lyndsey to get Wayne Clarke who is the Director of Malbern Retail to ring us so we could discuss the issues we had but she wouldn't. We didn't really want anything more to do with them after this, but had to email them three weeks ago to ask them to send someone round as the front door has dropped. She said she would but despite two more email requests, no one has been in contact and she's now gone on holiday. So we had to ring again today and spoke to another lady who says she will send someone next week. We hope that happens.

"We have had nothing but issues…"

We have had nothing but issues with Malbern Windows. We ordered a kitchen window and bifold door in April 2022. In June 2022 they fitted the window correctly but fitted the wrong door, as in completely the wrong door. The fitters then waited on the driveway until I confirmed the finance payment which felt intimidating at home alone with a 1 year old and 3 year old. In hindsight I should have refused this. I then had a call with Joe who asked me how much money would I want to keep the door as he would lose his job if he had to admit that he had ordered the wrong door. I kindly explained we wanted the door we ordered. He understood and said he would reorder the door. We waited patiently, in august the handle of the kitchen window broke. I called and no one returned my call, I tried again in October and no response. Eventually in November I had had enough and called numerous times with no one returning my call, eventually I called the sales line and refused a call back. Eventually I spoke to Lindsey who told me the new door had never been ordered and that Joe had been let go! There was no apology and they didn’t seem to care we had at this point waited 7 months. I was told again I would get a call back and heard nothing. At this point I raised a section 75 against the finance company affiliated with Malbern as I was paying monthly on 0% finance for the door and window all this time. It took some time but the finance company got Malbern to reorder the door, I believe with some pressure of pulling the money back from them. In February we had our bifold fitted, it was the right bifold but opened out the wrong way round and the wrong colour handle inside, by this point I thought I can live with this but it’s just shocking that at no point have I had an apology from malbern. I queried it and they told me I signed the survey document which showed the bifold in the opposite direction from the original order and contract.
A week in and the bifold didn’t latch shut properly, it just bounces back. We have to lock it to get the door to close. Malbern sent me a WhatsApp to say they would come and fix it but it’s been a month and no one has called or come to fix the door.
I am about to hire a locksmith to come and fix it.
In summary, constant hassle, no communication, absolute lack of customer service and completely unprofessional. They come up cheap on their quotes for a reason. In hindsight I would have most definitely gone with another company. The guarantee they provide isn’t worth the paper it’s written on because nobody bothers to get back to you.

"Professional service."

Had 6 new windows, two patio doors and a front door fitted. Fantastic job, the fitter was polite, friendly and professional. He cleaned up after he'd finished i was amazed at the clean up job hed done. Phil was professional and chatty whilst completing his quote and Lindsey and the girls in the office were friendly and efficient. I would recommend them to everyone. Especially when there is so much bad workman ship about, commanding high pay. Malbern. Couldn't get any better. Allison (Reddish)