"Thank you Malbern for my new front…"

Thank you Malbern for my new front door. Thanks to all the staff, office, Alan my first person who helped me choose, the lovely surveyor who came along to measure up ( so sorry can't remember his name), but so friendly but professional, and of course Chris and Reagan ( sorry if I miss spelt your name) who worked their magic fitting it! All amazing people, from start to end. Also Joe and the team who produced the door. Stellar!!!

"Thank you Carl and Mark"

Just a little note to say a big thank you to Carl and Mark for fitting my lovely stable door. The lads were extremely professional and polite and did a grand job. It looks amazing

"Malbern Windows - What can I say?"

I am an avid DIY enthusiast and have never paid any business or maintainer to do any work on my home until now and you will not find anyone as cautious or as critical as me.
We selected Malbern to build us a conservatory, a custom designed porch, replace all windows and doors and render the front and back of the house after fitting significant insulation.
Darren Clarke, project managed the whole process keeping us fully informed throughout and visiting site regularly to keep abreast of progress. My wife changed her mind on some details as the project went along but nothing was too much trouble.
The team of fitters and builders they employ are professionals. The attention to detail and high standard of workmanship at a price that none of the competition could match.
I would recommend this business in a heartbeat and give 11 out of 10 if this was possible.

"If I could give them -2 I would…"

If I could give them -2 I would appalled by there windows ever since we have had them in they have been trouble door blows snow under windows leaking they have been back once and the windows wasn’t even sealed manager said he’s fixed the seal but now will have to look else where for decent window fitter now never again

"My door was faulty and the joiner came…"

My door was faulty and the joiner came out the following day to fix it, Katy who arranged the repair was so lovely and made sure the joiner came out. I have had my door 7 years and was never changed for the repair, great after sales service
Thanks Malbern Windows

"malbern widows"

malbern was the cheapest of three quotes, and fitting within a reasonable time frame.
work started and finished on time , fitters were excellent , no problems , this is the third property that malbern have done work for me and i have all ways been very pleased with the finished result,
many thanks to katie for being so helpful and organising every thing . very much recommended.

"Amazing after sales service"

A friend recommended Malbern to us following her positive experience. We had them replace all of our windows and doors throughout the property and it was a major piece of works as we had some externally doors repositioned. They also fitted a 3metre bifold door to the rear of our property.

The whole job was completed with minimal upset and at a great price. Understandably there were some snagging issues but these were dealt with brilliantly.

Special mention goes to Katie in the after-sales team who organised a repair to our security front door almost 4 years after it was fitted and did so as a goodwill gesture.

Incredible after sales service, let alone the competitive prices (we had 6 companies quote and Malbern beat them all) make them a very easy recommend!

"None existent guarantee"

None existent guarantee.
Had a porch designed and fitted by Malbern windows,some years ago now.
Recently realised what a bad job was made of the pitched roof,all the lead flashing is exposed ,all of the roof tiles unevenly cut and look terribly, hence roof leaks, when I phoned Malbern, receptionist was very rude and said they had gone bust,and could not see to the problem,yet still trading and advertising as Malbern windows,advise only use companies who can show and prove they are members of insurance backed guarantees

"Very disappointed with this company"

Very disappointed with this company. I had an expensive door and surround fitted months ago, and the job is still not completed properly. I paid a lot more for a door and frames that have (in my opinion) a nicer appearance, similar to wood grain rather than smooth pvc. After failing to fit the trims to the surround for a few months - due to supply problems - when they were fitted, a plain, cheaper, plastic trim was fitted that does not match the rest of the frame. I have asked for this to be resolved. They eventually sent an engineer to look at it - he was very nice, and agreed that this and the handle I had complained about (not what I ordered - inferior one fitter) were not the right products and that he would 'get it sorted' - this was months ago. I do not get any response to my emails. It has been frustrating from start to finish, which is sad because I am otherwise happy the products fitted, and the original fitters were professional. I don't want to ring the installation manager again, because I get ignored, fobbed off, or a mildly hostile response. I had an Evolution door and frame - order through the English Door Company brochure. Really nice product, shame about the company I paid to supply and fit it. If anyone from the company reads this, you should be very unhappy that you are receiving so many complaints about your customer service. I have so many compliments about my door, but I am afraid that I would never direct anyone to you to fit something similar. Business lost and an unhappy customer. Just so unnecessary when all you have to do is finish my job properly and apologise for the months of messing me abo

"Brilliant customer service from the…"

Brilliant customer service from the start. Easy to deal with. Would I recommend? Yes I would.