"look elsewhere"

I had purchased the system prior to opening my bar. Once set up we have had multiple issues. Floor plan disappearing, menu items disappearing, cloud reports no matching up to reports on the ipad. The credit card processors have to be paired to the device weekly. When there is an issue you can not get someone on the phone to help you when you need it and we all know that when a customer is waiting they do not want to hear about having to wait for tech support. When you do get through you have a 50/50 shot of getting things resolved, multiple times I am told I will get a call back and no one returns my call, there is not such thing as being able to speak to a manager. I have had to call my sales person to have him call and put in a complaint. After being on hold for an hour the rep hung up on me. They have an office here in NY and they wont send someone to help. Anything they cant figure out is a 'glitch' in the system. And now if I want to take a credit card deposit for a private party it cant be done on the system it has to be done on another portal on a computer. Things from my ipad dont always match up to what is reported on the cloud system. Overall after having the system for 3 months I am now actively looking for another POS system.

"Stay Away!"

Bought the system before Christmas to install in our new restaurant to find half of the items missing so called Touch Bistro to resolve the issue. We can understand they can be short staffed (or closed) during Christmas and New Year hence contacted them again in the New Year.

We are then informed that the Ipad and remaining items will be with us next day which would have been on the day of our launch however, as per false promise, this was never received. Another chase and finally the equipment arrives to find another wire is missing!

We use our own wires to plug the system and try to start it (they offered installation and training for £100) however it took us over 3 hours to test the equipment to find that the printers don't work.

We call the support helpline to be informed sarcastically that they shouldn't be assisting us as we did not pay for installation. All this after our equipment was delayed however after initial reminder of the poor service, they agree to assist and we test the system at home on our day off.

We take the system to the restaurant and yet again, it does not work. That was the final straw and we decide to cancel the system and ask for a full refund to be told that we are not eligble for refund a they offered a promotional product.

When reminded repeatedly that they are in breach of Consumer Rights Act of 30 days return, they still fail to understand that their system does not work at our place and want to charge us £460 when we paid them £700 plus already for a 6 month license in advance.

We are now pursing legal routes, trading standards and would NOT recommend this company to anyone!

"User-friendly"

Incredibly user-friendly. The only problem I have with it is its limitations on printing detailed reports.

"Still Going Strong!"

We have been using TouchBistro for over 4 years. It was the right product for our business then and continues to be!

"Easy to use"

Just signed up with Touch Bistro to start my cafe. Bill spitting is so easy now. Thanks guys!

"Touchbistro"

Touchbistro. Very easy to learn. Integration of payment system such as Moneris is very helpful

"Love it"

The program works great for what I need for my restaurant business. Any issues I have had (a couple) the support team helped me to understand and fix whatever the issue was.

"Easy to operate OS"

Easy to operate OS
Customer support is really helpful when needed. Refreshing

"Just switched to TouchBistro and am…"

Just switched to TouchBistro EPOS and am loving it! The team really helped me set up and my staff are loving it.

"Poor Technical Help"

Hi. I have found it very difficult to get issues resolved. I email the support email and do not always get an answer or I have to ring an American number which is very costly. As the support technicians change, I have to re explain the problems each time.